Assistant Director Of Emergency Communications

ASSISTANT DIRECTOR OF EMERGENCY COMMUNICATIONS page is loaded## ASSISTANT DIRECTOR OF EMERGENCY COMMUNICATIONS locations:
Simms Municipal Building time type:
Full time posted on:
Posted 9 Days Agotime left to apply:
End Date:
February 9, 2026 (15 days left to apply) job requisition :
JR2227
** SALARY:** $70,067 - $139,401 annually (DOQ)
** SUMMARY
* * The Assistant Director of Emergency Communications plays a pivotal role in overseeing the administrative and operational functions of the Amarill Emergency Communications Center (“AECC”) (i.e., the City’s 911 emergency call center). This position is responsible for supervising and managing a team of emergency communications personnel, ensuring effective scheduling, coordination, assignment, and performance evaluation. The Assistant Director is directly involved in planning and executing the activities of the AECC, including Fire, Police, and EMS communications and dispatch services.

This role demands a strategic approach to decision-making, with an emphasis on compliance with federal and state protocols and regulations. The Assistant Director will oversee the management and maintenance of technological systems to support the operations of the center and ensure that all systems are functioning optimally. The Assistant Director fosters collaboration with various emergency response agencies, enhancing coordination and communication during emergencies.

By responding to inquiries and complaints, the position also serves as a key point of contact for internal and external stakeholders. The role is vital to the efficient and effective operation of the AECC, contributing to the safety and well-being of the Amarillo community.
** ESSENTIAL RESPONSIBILITIES
*** Supervises staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary decisions or recommendations.
* Coordinates efforts between the public safety departments, including Fire, Police, outside agencies, and other Public Safety Answering Points (PSAPs) to review and enhance operations, resolve problems and provide recommendations to achieve the best practices and responses to public demands for services provided by public safety.
* Oversees the review and screening of applications, guiding new applicants through each step of the process by organizing and communicating test scores, gathering criminal history, conducting pre-hire interviews, , coordinating TCOLE appointments, reviewing sensitive data, and confirming the accuracy and content of each individual file for direct approval by The Director if necessary.
* Leads the development and administration of the department budget; approves the forecast of funds needed for staffing, equipment, materials, and supplies; approves expenditures; and implements budgetary adjustments as appropriate and necessary.
* Ensures accurate and timely completion of departmental purchasing, accounts payable, and receiving functions, including the processing and oversight for payment vouchers, credit card charges, travel forms, membership renewals, tax payments, etc.
* Assists with all new hire and employee separation paperwork processes, including making recommended employment actions.
* Manages the development and implementation of policies, procedures, and protocols for emergency call handling, dispatching, and incident reporting. Recommends and administers policies and procedures for the department.
* Develops appropriate long-range plans, including strategic capital improvements, staffing, and other initiatives. Ensures proper operation and management of communications equipment systems in the call center, such as computer-aided dispatch (CAD) and other communication devices to include purchases, upgrades, and coordination efforts with hardware/software vendors.
* Prepare reports and analyze data on call volumes, response times, and other performance metrics to assess areas for improvement and make informed decisions about resource allocation and operational changes.
*…