Field Service Technical Engineer

Job Title: Field Service Technical Engineer

Location: Amarillo, TX

Duration: 1-2 Years

Pay Rate: $55/hr - $65/hr

The Field Service Technical Engineer will provide technical support for the project site team. This is a hands‑on position working closely with corporate IT, onsite project team members and 3rd party contractors.

• Install, troubleshoot & repair hardware, software, & peripheral equipment
• Assist/manage site-wide network setup and support
• Assist with jobsite trailer mobilization and demobilization as required
• Work with site team to proactively address and resolve service requests and/or to gather information necessary to resolve service requests.
• Communicate with other IT team members to resolve issues and expedite work
• Work with 3rd party vendors/support as needed
• Manage service tickets in IT ticketing system
• Effectively determine when to escalated an issue
• Willing to work during non‑business hours when necessary to support site moves, local network upgrades, etc.

• Minimum of 5 years technical support experience troubleshooting, diagnosing, and repairing PC’s, printers, peripherals, networks, and voice/data connectivity
• Minimum of 3 years' experience coordinating, planning & execution of jobsite office mobilizations, moves and demobilizations
• In depth knowledge of networking topology, routers, switches, WAPs, etc.
• In depth knowledge of Microsoft Windows Desktop OS, Server OS & O365 applications
• Strong analytical and problem‑solving skills
• Must be able to work multiple tasks and between a variety of environments
• Must be a strong team player, self‑starter, flexible and be able to work well with a variety of personalities, with minimal instruction, and minimal direct supervision
• Must be well organized.
• Must be willing to travel to support other jobsites
• Willing to train and certified to operate mobile lift platforms
• Construction‑related industry experience a plus

• Standing/Walking/Sitting:
  Workday is combination of sitting/walking and standing
• Legs:
  Must be able to climb stairs - 5% of day
• Hands/Arms:
  Constant use of hands/fingers for mouse/keyboard/computer use
• Vision:
  Visual acuity in near, mid and far range vision. Color vision, peripheral vision, depth perception, hand/eye coordination
• Hearing:
  Sufficient to hear conversational levels in person and over the telephone
• Speech:
  Sufficient to make oneself heard in person, speak in front of groups, and be understood over the telephone and radio
• Lift/Carry:
  Up to 40lb computer/drawings- minimal
• Kneeling/Crouching/Crawling:
  Minimal
• Must be able to climb ladders (fixed access and step)
  -Minimal
• Work at an elevated height
  - Minimal
• Constant mental alertness, accuracy, and attention to detail required
• Must be able to work independently, make decisions, and follow through on all assignments
• Must use creativity, independent judgment, and organizational and problem‑solving skills to determine best method to accomplish desired results
• Must be able to plan and organize work
• Must possess strong organizational and computer use skills and have a high level of competency to read/write/speak English, and communicate with coworkers