Patient Access Supervisor

Overview

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.

This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

CAREER OPPORTUNITY OFFERING:
Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $47,400 - $59,250/yr based on experience. This position is an on-site role, and candidates must be able to work on-site at Ardent - BSA Hospital in Amarillo, TX.

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. We are searching for the next Patient Access Supervisor Champion.

The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff.

Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations.

• Coordinate all registration duties with direct and indirect reporting employees. Ensure registration and pre-registration duties are completed daily.
• Provide training to staff. Monitor daily productivity and communicate to staff. Provide and review reporting to track department performance in key metrics (point of service, wait times, overtime, productivity, and others as necessary).
• Prepare and distribute reports (daily, weekly, monthly, quarterly, annually or as requested). Assign and coordinate staff schedule, including rotation, time off, and call-offs. Ensure department schedules align with organizational policies and minimize overtime while maximizing productivity.
• Oversee upfront collection process tracking and monitoring. Set goals and provide coaching and corrective action as appropriate. Manage on-call rotation (days, nights, weekends) and provide administrative/educational guidance as needed.
• Assist with developing department processes and procedures. Conduct staff training, education, and development. Conduct audits to ensure acceptable performance and provide continual coaching and education as necessary. Act as a resource for staff and ancillary departments.
• Promote standards of behavior to provide excellent customer service for internal and external customers. Hold self and others accountable for behaviors that promote service excellence.
• Manage assigned projects related to implementation, tracking, and process changes. Report to Patient Access Leadership regularly and participate in daily facility activities as assigned. Gather statistical information of the department and work in designated areas as needed.
• Assist with staff…