Medical Office Coordinator-Front Office Coordinator

Overview

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. The company is focused on delivering differentiated, quality outcomes to patients through outpatient clinic partnerships. All Healogics employees must perform their job responsibilities according to Healogics policies, hospital policies, accrediting organizations, federal and state regulations, and Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

The Patient Navigator manages a variety of front office functions and is key to the smooth operation of a dynamic outpatient wound care center as well as performing general office duties to assist the staff of the WCC.

• Coordinate with Center leadership to maximize daily patient census.
• Actively participate in staff meetings to support key functions within the Center.
• Greet patients and other visitors, answer and route calls to appropriate staff.
• Maintain all patient communication needs including scheduling, rescheduling, and appointment reminders. Also work and schedule for provider according to the care continuum model.
• Obtain and verify patient insurance information, including pre-certifications and pre-authorizations for services and enter data in appropriate databases.
• Collect and enter patient charges in databases; verify and reconcile charges as directed.
• Prepare monthly patient survey data and appropriate documentation, then transmit to providers.
• Assemble new patient charts, maintain and file existing patient charts, and spot-check charts for data completeness and signatures.
• Coordinate and schedule ancillary testing with other hospital departments.
• Arrange for patient transportation as needed.
• Maintain office equipment and supplies as needed, and medical supplies as directed.
• Perform other duties as required.

• High School Diploma or General Educational Development (GED);
  Associate’s degree preferred
• Minimum of two (2) or more years of office administration experience, preferably in a medical setting; prior medical coding experience preferred

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to detail
• Ability to maintain confidentiality
• Ability to work in a fast-paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

The hourly rate for this position generally ranges between $15.19 - $18.00 / hour. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

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