Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
This position is located in the Radiology Service. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

VA Careers - Medical Support Assistant:

The AMSA work includes functions such as serving as an initial point of contact for the units, clinics, patients, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. Work utilizes practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

Major duties include:

* Receives and enters data of patient for registration in VISTA Radiology Package of pending procedure requests.

* Receives patients, medical personnel, and visitors to Radiology Service and directs them to the appropriate person or section.

* Incumbent screens patient's requested exams for proper information including pertinent clinical history relating to the examination requested.

* Checks each patient in/out as necessary for the appointment package to be completed.

* Responsible for closely monitoring computer data of requested exams to avoid duplication of requests.

* Responsible for scheduling all Radiology Service examinations while abiding by the rules and time frames for Out-Patient Wait Times. Incumbent schedules appointments through both telephone and in-person contact with patients in their assigned clinics

* Performs Advance Clinic Access and Service Connection Priority Scheduling.

* Follow the requesting provider's instructions and assist patients with scheduling preferences. The incumbent will be responsible for scheduling new and follow-up appointments adhering to all VHA directives and guidelines regarding scheduling and act on the scheduling request within 7 calendar days of the order entry date.

* Incumbent provides pre and post procedure patient education and coordinates all other appointments and procedures with any Radiology appointments and procedures.

* Maintains knowledge of day-to-day Radiology operations and terminology involving other services within the Medical Center. Guidelines are principally the Radiology policy and procedures manuals, VA manuals, circulars, technical bulletins, Medical Center policy memorandums, manuals from The Joint Commission and formal instructions.

* Demonstrates the ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Work Schedule:

Monday-Friday, 0800 am
-1630 pm

Recruitment Incentive (Sign-on Bonus):
Not Authorized.

Permanent Change of Station (Relocation Assistance):
Not Authorized.

Pay:
Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not Available.

Virtual:
This is not a virtual position.

Functional Statement #: 53919-F

Permanent Change of Station (PCS):
Not Authorized.

PCS Appraised Value Offer (AVO):
Not Authorized.