Scheduler Assessment & Referral

Overview

Join our team as a day shift, full-time, Amarillo Diagnostic Clinic Scheduler in Amarillo, TX.

Thrive in a People-First Environment and Make Healthcare Better

• Thrive:
  We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First:
  We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:
  We use advanced technology to support our team and enhance patient care.

• BSA Health System is the fourth largest employer in Amarillo, with a medical staff of more than 400 physicians and 3,000 employees. At BSA, the focus is to provide quality healthcare in Christian love, service and dignity.

• The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
• Accurately and compassionately schedules/re-schedules/cancels appointments, pre-registers patients using EPIC, and aid in patient to clinic healthcare questions.
• Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
• Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
• Shows dedication and commitment to patients through dependable attendance and schedule adherence.

• Job Requirements:
  
  High School Diploma or GED equivalent.
• Preferred
  
  Job Requirements:
  • Associates degree or higher in related field of study.
  • 1+ year healthcare background/experience and/or call center experience.
  • 2+ years of experience working in a healthcare field/role or call center environment.