Service Operations Support Case Worker

Who We Are    At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:
* We are stronger as one:
We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
* We deliver on commitments:
We are accountable, empower each other and go above and beyond for our stakeholders.
* We learn, improve and innovate:
We get better each day by challenging the status quo and equipping ourselves for the future.
* We are inclusive:
We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.
** About

The Role
**** Responsibilities
* ** Facilitate the review and completion of escalated issues.
* Timely handling of complex and escalated service-related questions and exceptions
* Set reasonable expectations with clients and communicate updates
* Work within guidelines for case handling and responsiveness
* Relationship building with business units, intercompany service departments, Internal/External Wholesalers and Financial Advisors
* Facilitation of exception reviews
* Develop resolution recommendations
* Ability to think outside the box
* Partner with business units for service improvements
** Skills and Qualifications
*** 3+ years combined experience in Operations with Corebridge
* Proficient in Oasys, Note Source, AWD, and/or Navisys and Sun View, preferably both
* Vantage knowledge preferred
* Knowledge of fixed, index and variable products and processes
* Strong written and verbal communication
* Strong interpersonal skills with high energy level
* Proven track record of problem-solving skills
* Passionate about customer service
* Attention to detail, accuracy and quality
* Ability to work with Senior Management across business lines without supervision
* Strong team player
* Enjoys fast paced environment
* Attendance and performance must be in good standing
** Compensation
* * The anticipated salary range for this position is $55,000 to $69,000 at the commencement of employment for the Woodland Hills, CA area.  Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other  addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.
** Work Location
** This position is based in Corebridge Financial’s Amarillo, TX, Woodland Hills, CA, or Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.
** Estimated Travel
** May include up to 25%.#LI-SAFG  #LI-CW1 #LI-Hybrid This role is deemed a “covered associate” under SEC Rule 206(4)-5, 17 CFR § 275.206(4)-5, Political contributions by certain investment advisers, and other federal and state pay-to-play rules. Candidates for the role must not have made any political contributions that, under 17 CFR § 275.206(4)-5 or other federal or state pay-to-play regulations, would disqualify the candidate or Corebridge Financial from conducting Corebridge Financial’s business, or that would otherwise create a conflict of interest for Corebridge Financial.

Applicants who are selected to move forward with the application process will be required to disclose all U.S. political contributions they and their household family members have made over the past two years.

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

** Benefit Offerings…