Customer Complaint Analyst

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

• We are stronger as one:
  We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments:
  We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate:
  We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive:
  We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Corebridge Financial makes a tremendous difference in people’s lives. We help people plan to protect the future they envision and make decisions during the most difficult moments through the solutions and services we provide. Corebridge Financial brings together a broad portfolio of retirement, life, and institutional products offered through an extensive distribution network. With our customer‑focused service, breadth of product expertise, deep distribution relationships, and team of talented employees who are passionate about what they do, we provide solutions for secured futures.

As a Customer Solutions Unit Complaint Analyst, you will be responsible for facilitation with all product lines and Business Units, research on internal administrative systems and responding to regulatory, executive and consumer complaints. Additionally, you are capable of driving continual improvement and impacting a productive work environment.

• Our Career Progression program and advancement opportunities that provide opportunities for compensation adjustments throughout the year.
• A generous benefits plan including medical, dental, vision, FSA, 401(k) matching, Paid Time Off days plus holidays.

• Deliver outstanding customer service in a dynamic environment.
• Advocate for consumers by utilizing investigative and analytical skills to assist with complex issues which have escalated to formal complaints.
• Research and resolve a broad range of consumer grievances and regulatory agencies inquiries effectively with varying levels of management across Corebridge.
• Communicate strong verbal and written communication skills in response to consumer and regulatory agencies by email, phone and written methods.
• Be a self‑starter and work with minimal supervision.
• Thrive in a fast paced and changing environment.

• 5+ years of experience within a compliance and/or insurance operations‑related function in a corporate environment preferred.
• Bachelor’s degree and/or three years of similar work experience are preferred.
• Knowledge of insurance, retirement industry products and Corebridge Financial systems a plus.
• Excellent communication skills, both verbal and written. Must be able to display strong professional letter writing and email etiquette when communicating internally and externally.
• Flexible and able to quickly change direction as volume or team needs require.
• Adaptable and willing to learn and/or engage in different roles throughout the department to help meet department demands and enhance your overall business acumen.
• Background in handling challenging and escalating circumstances.
• Must have excellent customer service orientation and ability to maintain a high level of customer service within a fast paced, deadline driven environment.
• Utilization of strong time management skills.
• Comfortable with ambiguity and managing within a self‑directed environment.
• Ability to work remotely while maintaining accuracy and efficiency on designated projects and case assignments.
• Extraordinary attention to detail, accuracy, timeliness and quality.
• Other duties as assigned.

At Corebridge Financial, we prioritize the health, well‑being, and work‑life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and…