Fraud Investigator

GENERAL DESCRIPTION OF POSITION

Fraud Investigator serves eBanking with investigations of unusual and suspicious related account and customer activity for all payment channels. They will be the liaison to customers and other bank departments to mitigate customer friction and prevent undue harm to customers and the bank. Fraud Investigator will be relied upon to exercise discretion in their direct contact with customers, internal departments and external entities including other banks and law‑enforcement.

They will be responsible for keeping current with relevant industry fraud trends and reviewing fraud software that the bank utilizes to detect fraud.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze bank software to determine if unusual or suspicious activity is or has occurred. (20% of the time)
• Interview internal and external individuals during any investigation of account activity. (20% of the time)
• Coordinate with merchants and law enforcement during an investigation or in an effort to protect customers and the bank. (20% of the time)
• Participate in fraud forums to stay current of industry fraud trends. (10% of the time)
• Report fraud trends and statistics to Management on a regular basis and upon request. (10% of the time)
• Handle customer inquiries and complaints upholding federal regulations with the intent to mitigate reputational risk. (20% of the time)
• Completes required BSA/AML training and other compliance training as assigned.
• The ability to work in a constant state of alertness and in a safe manner.
• Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four‑year college degree, plus 5 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Advanced:
Alphanumeric Data Entry
Intermediate: 10‑Key, Accounting, Word Processing/Typing
Basic:
Presentation/PowerPoint, Programming Languages, Spreadsheet

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi‑repetitive, low physical. Semi‑repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the…