Customer Service Representative 2nd Shift

Overview

1-800-Plumber +Air & Electric is looking for a hard-driven career focused Customer Service Representative.

• Birthday paid day off
• Profit Sharing
• Family environment
• $100 Boot Certificate (Cavenders, Red Wing or Work Boot)
• Weekly team meetings
• Discounted services as an employee
• Free Classic Home Guard membership

• Our employees must win!
• Our customers must win!
• Our company must win!

• Great benefits
• Great opportunity
• Growth potential (We grow every year, which means we’re looking for future managers!)
• Continual training & education
• Personal satisfaction doing a job you will love

The CSR supports the day-to-day operations of the company and is the primary point of contact for customers. The CSR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CSR will work diligently to solve the problem and satisfy the customers. As part of this responsibility, the CSR will develop and manage reports, make outbound calls to customers scheduling inspections, and interact with field personnel to schedule calls efficiently.

A successful CSR must have the ability to function as a part of a team and be able to think creatively and critically.

• Health Insurance
• Dental/Vision
• Retirement Plan
• PTO
• Paid sick/Snow days
• Paid Holidays
• Paid training
• Birthday off with pay

• Strong knowledge of Microsoft Excel, and Word
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems