Operations Training Lead; System Operator Trainer

PREFERENCES

Experience with NERC Requirements, Transmission System Operations, Scada Operations, Utility Experience nice to have.

Salary Grade: G05

Minimum Midpoint Maximum

$94,831- $128,022- $161,213

Under general supervision, responsible for the implementation of technical training programs, training administration, and training curriculum development and maintenance supporting business areas within the Company, which may include:
Utility Operations, PNM Generation, PNM Electric Operations, Customer Experience and Operations, and other areas as assigned.

Oversees implementation of initial technical training, on-the-job training, apprenticeship, technical skills development, NERC Certified System Operator, and other compliance training programs. Responsible for day-to-day execution of program elements, delivery of associated training, and tasks required to ensure programs effectively meet desired outcomes.

Tasks as assigned related to execution of NERC certified system operator training, to include:
Compliance with associated NERC standards, verification of Reliability-Related Task performance, support of Energy Imbalance Market operations, management of system operator simulation training, and ongoing NERC accredited training required for system operator NERC Certification maintenance.

• Leads training implementation through direct training delivery, facilitation of delivery by identified subject matter expert(s), and/or coordination of training delivery by internal or external resources.
• Primary resource for the development, delivery, and maintenance of training as assigned, with an emphasis on regulatory compliance and employee acquisition and maintenance of technical skills.
• Maintains and coordinates training registration, including creation of courses, classes, and other training sessions in applicable database(s) or learning management systems (LMS).
• Delivers classroom, worksite, and web-based training. Facilitates participation through communication with employees or supervisors, documents training, and maintains training records.
• Researches, analyzes, evaluates training needs and recommends actions, sources, and training methods. Creates training materials or accesses external training resources to meet needs.
• Creates technical training using applied learning theory and instructional design methods. Ensures training development methods result in transfer of learning associated with training objectives designed to address skills and knowledge required to effectively meet desired training outcomes.
• Completes periodic training program and curriculum reviews, reports assessments and implements improvements as directed.
• Evaluates training participant satisfaction and effectiveness of learning, creates evaluation reports for use in program assessment and improvement.
• Identifies, acquires, and maintains required training materials, equipment and resources.
• Responsible for training-related tasks supporting regulatory audits, queries, and compliance verification.
• Maintains applicable certifications and expertise related to topics of assigned training. Serves as technical expert to management, supervision, and training in the areas of assigned expertise.
• Keeps abreast of new trends and technology in fields of utility operations and technical training.
• Leads or participates in projects related to planning, development, coordination, implementation, and evaluation of technical training programs or activities to address identified business needs.
• Establishes and maintains good working relationship with managers, supervisors, and employees.

• Established technical training development, delivery, and evaluation skills
• Strong verbal/written communication, listening, and organizational skills
• Strong ability to work with individuals and groups regardless of communication, management, or personal styles
• Ability to solve complex problems and simplify their resolutions
• Effective operational analysis and planning skills
• A strong ability to work independently and self-manage

MINIMUM EDUCATION AND/OR EXPERIENCE

Bachelor's degree in the area of Instructional Design/Training Development/Adult Education or related discipline with five to seven years of applicable experience, or equivalent combination of education and/or experience in the implementation of technical training, or supervision of the performance of those skills.

CERTIFICATES, LICENSES AND REGISTRATIONS

Certifications and/or related experience in application of technical training, adult education, apprenticeships, or similar technical skills development programs.

COMMUNICATION SKILLS

• Ability to create and decipher complex instructions, correspondence, and memos
• Ability to author technically oriented communications supporting training and job performance
• Ability to effectively present information in group situations and respond to questions from customers, clients, management, and other employees of the…