Privatized Resident Advocate Security Clearance

Position: PRIVATIZED HOUSING RESIDENT ADVOCATE with Security Clearance
Duties
* Actively advocates for military members and their families residing in Privatized Housing who are seeking solutions to complex housing-related issues, concerns and unresolved needs.
* Tracks and analyzes complex resident concerns to identify recurring issues and trends, to increase the efficiency and effectiveness of the resident advocacy program, and to evaluate the impact to the Installation Commander's goals and future plans regarding the privatized housing program.
* Represents the Installation Wing Commander across a variety of installation and functional area organizations to include the Resident Council. Requirements Conditions of employment
* U.S. Citizenship Required
* Males must be registered for Selective Service, see (Use the "Apply for this Job" box below).
* This posn is subject to provisions of the DoD Priority Placement Program
* Disclosure of Political Appointments
* Work occasionally requires travel away from the normal duty station on military or commercial aircraft as well as travel in the local area by motor vehicle.
* May occasionally be required to work other than normal duty hours.
* Personal data to which the incumbent has access are controlled by the Privacy Act of 1974 and must be safeguarded appropriately.
* Must be able to obtain and maintain a secret security clearance.
* A valid motor vehicle operator's license is required to drive an automobile to and from housing units, on and off base.
* This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing. (Continued)
* Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.
* Only open to current Air Force civilian employees within the 97 Air Mobility Wing (AMW) Command. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Miscellaneous Administration and Program Series 0301;
Group Coverage Qualification Standard for Administrative and Management Positions. SPECIALIZED

EXPERIENCE:

Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems. Examples of specialized experience includes knowledge of effective privatized housing principles, techniques, and tools required to review, evaluate and make recommendations on independently resolving complex housing issues. Comprehensive knowledge and understanding of qualitative and quantitative skills for resolving issues or concerns identified by housing residents and their dependents regarding their leased privatized family housing.

Knowledge of pertinent privatized housing laws, regulations, policies and precedents that affect the advocacy program. Knowledge to plan, schedule, conduct and facilitate projects and studies to evaluate and recommend ways to improve the productivity of work operations associated with privatized housing. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS:
Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. KNOWLEDGE,

SKILLS AND ABILITIES

(KSAs):
Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Knowledge of effective privatized housing principles, techniques and tools required to review, evaluate and make recommendations for resolving complex housing issues to include knowledge of how facility maintenance is coordinated, what constitutes a true facility maintenance emergency and timelines required for particular issues to be resolved.
2. Knowledge to apply qualitative and quantitative skills in resolution of issues and concerns identified by housing resident members and their dependents who lease privatized family housing.
3. Knowledge of command organizational structure and its supporting elements and programs, missions, policies, goals and philosophies to include knowledge of process to assess tenant complaints regarding maintenance response times and adequate completion of maintenance requests that meet the installation goals.
4. Knowledge of process improvement techniques such as benchmarking, metric/statistical analysis and data analysis to project future trends. Skill to develop innovative and feasible solutions to complex issues in which the boundaries are broad and difficult to determine in advance.
5. Skill in applying analytical and evaluative methods and techniques to a broad range of functional areas related to privatized housing. Ability to…