Assistant Manager​/Membership Sales Supervisor

Overview

The Massage Company™ is looking for an ambitious Assistant Manager for our Altrincham Centre.

• Being a ‘face’ of the company, within the centre, particularly to customers and members
• Being part of the team selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral
• Providing support to the Centre Manager, to both establish the operational processes and learn The Massage Company ethos and culture. The ongoing management of the team of Membership Supervisors and Massage Therapists by the Centre Manager will be supported by this role
• Getting the word out that we’re open for new business, notably within the local corporate environment
• Create excellent experience for members/guests through friendly and helpful attitude, and ensuring the team maintain these consistently high-quality standards
• Responsible for scheduling appointments over the phone, on email, and in person
• If qualified in massage treatments (not essential), then providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions
• Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’
• Answering customer questions and concerns with urgency, care and sincerity
• Create excellent experience for members/guests through friendly and helpful attitude
• Being part of centre promotional activity, both onsite and occasionally offsite locally
• Responsible for handling the HR, holiday, scheduling and other operational processes that underpin the business operation
• Must be able to work a minimum of 24 hours per week
• Must be customer service oriented and able to communicate effectively with customers, Massage Therapists, Membership Sales Supervisors and management
• Must be eligible to work in the UK and speak a standard of English that enables you to communicate professionally with our clients

• Being a ‘face’ of the company, within the centre, particularly to customers and members
• Being part of the team selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral
• Providing support to the Centre Manager, to both establish the operational processes and learn The Massage Company ethos and culture. The ongoing management of the team of Membership Supervisors and Massage Therapists by the Centre Manager will be supported by this role
• Getting the word out that we’re open for new business, notably within the local corporate environment
• Create excellent experience for members/guests through friendly and helpful attitude, and ensuring the team maintain these consistently high-quality standards
• Responsible for scheduling appointments over the phone, on email, and in person
• If qualified in massage treatments (not essential), then providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions
• Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’
• Answering customer questions and concerns with urgency, care and sincerity
• Create excellent experience for members/guests through friendly and helpful attitude
• Being part of centre promotional activity, both onsite and occasionally offsite locally
• Responsible for handling the HR, holiday, scheduling and other operational processes that underpin the business operation
• Must be able to work a minimum of 24 hours per week
• Must be customer service oriented and able to communicate effectively with customers, Massage Therapists, Membership Sales Supervisors and management
• Must be eligible to work in the UK and speak a standard of English that enables you to communicate professionally with our clients

• Varied work schedules over 7 days
• The ability to earn a good salary and bonus plans, with unlimited upwards earning depending on success
• The chance to learn and develop your career under the initial guidance of our Franchise Owners and TMC National Support team
• The chance to train and develop the Massage Therapists and / or Membership Sales Supervisors in the core skills required to do their roles
• A great team environment, with like-minded colleagues
• The chance to be part of an exciting new fast-growing concept for the UK
• Learning new sales techniques, with the TMC Sales Training Programme by understanding customer types (matching to The Massage Company™ client profiles)
• Professional and personal career opportunities
• Free monthly massage allocation, with discounted family and partner rates