Internal Client Relationship Manager

Umbrella Payroll | Agency Relationships | Inside Sales

We’re working with a well-established umbrella payroll provider looking to hire an Internal Client Relationship Manager to support growth across small to mid-sized recruitment agencies.

This is a telephone and email-led role, focused on building agency relationships, generating referrals, and managing accounts to a high service standard.

The role:

* Develop and grow relationships with recruitment agencies supplying temporary contractors

* Generate new business through outbound calls, emails and referrals

* Manage and grow an existing agency account base

* Handle inbound enquiries from prospective agencies

* Provide guidance to agencies on umbrella services and industry legislation

* Maintain accurate activity and pipeline data on CRM

* Occasionally attend client meetings or hospitality events

Targets & KPIs:

* Minimum 40 outbound calls per day or 2 hours talk time

* Actively manage a prospect base of c.200 agencies

* Grow accounts to 100 first paid contractors per month

* Strong focus on service quality and relationship development

What they’re looking for:

* Proven B2B sales or account management experience

* Comfortable working to call and activity KPIs

* Experience with inside sales / phone-based roles

* Confident communicator with strong relationship-building skills

* CRM experience and good organisational skills

* Self-motivated and target driven

Why apply:

* Join a recognised player in the umbrella payroll market

* Clear focus on relationship-led growth, not just quick wins

* Structured role with exposure to both new business and account management