Customer Team Leader

Overview

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Contract:

39 hours per week + regular overtime, permanent contract, full time

Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10:15pm store closing) and weekends, to be discussed at interview

30% colleague member discount in store - see below for more benefits

Apply easily from your mobile by completing our assessments - no CV needed!

You must be aged 18+ to authorise age-related sales, At Co-op, we re owned by our members. And because we re owned by you, we can do right by you. So, when you join us, you re not just taking a job, you re joining a movement. We re an organisation that puts people and communities first, and we re powered by purpose.

We want this to be a place where you can thrive, so you ll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Market-leading policies to help you though life s big moments

We re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.