Receptionist​/Administrator; Clinical support team

Job Summary

To provide general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.

• Dealing with appointment, home visits and telephone requests.
• Booking, amending, and cancelling patient appointments.
• Processing of repeat prescriptions in accordance to practice guidelines.
• Initial contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Filing and retrieving paperwork.
• Taking messages and passing on information.
• Keeping the reception area tidy and free from obstructions and clutter.
• Bring in path lab results and re-allocate where necessary.
• Import GP to GP records.
• Action admin emails and internal messages.
• Action master call out of hours reports.
• Run off paperwork, locate paper notes for deducted patients.
• Enter new patients onto the system.
• Enter change of address, name changes to the system.
• Action on-line registrations.
• Action Mother and baby discharges.
• Medical records for insurance companies.
• Carry out data entry for patient records.
• Summarise new patient records.
• Receive new patient paper notes from the health authority and entering them onto the system.
• Scanning of post onto patient records.
• Coding.
• Emailing of sick notes, referrals to patients and hospitals.
• Completing tasks sent from internal users.
• Ensure patient confidentiality is kept at all times.
• Complete annual mandatory training.

• Flexible approach to undertaking a wide variety of tasks.
• Highly motivated.
• Experience of answering telephone calls in a high call volume environment.
• Experience of working as part of a team.
• Experience of customer service.

• Experience of working in a busy NHS environment.
• Experience of clinical systems, Emis web, Docman and Accurx.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

St Johns Medical Centre, 31-33 Market Street, Altrincham, WA14 1PF
, Cheshire.

Pay scheme: £12.95 an hour.

Contract:

Permanent.

Working pattern:
Full‑time, Part‑time.

Reference number: A

Job location:

33 Market Street, Altrincham, Cheshire, WA14 1PF
.

Employer:

St Johns Medical Centre.

Website: