Referral Response Coordinator

Organization Overview

Iowa Donor Network is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors while nurturing and guiding families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

• Serve with Heart: We meet our donor families where they are and provide compassionate service to all.
• Drive and Embrace the Future: We are proactive in pursuing excellence and continuously evolving with adaptability.
• Be Clear, Bold, and Respectful: We communicate genuinely and courageously, continuously improving opportunities.
• Always Own It: We are resilient, accountable, and deliver on commitments.

Referral Response Coordinator

Altoona, Iowa or North Liberty, Iowa

Exempt salaried

Maximum of 11 24‑hour call shifts per month

8 am–8 am CST
* holidays and weekends required

$63,300 – $79,100 annually

This position works with Iowa Donor Network and hospital partners to manage the medical evaluation and coordination of organ, eye, and tissue donation opportunities. Evaluation and coordination is performed remotely and onsite at donor hospitals.

• Communicate daily staffing and response needs for the Referral Response (RRC) team.
• Lead daily huddle calls and report active referrals to other organ team members.
• Provide referral response to hospitals on potential organ donors, including onsite response per IDN protocols.
• Collaborate with hospital staff over the phone or in person to collect clinical information regarding potential organ donors using medical records, history, and current health status.
• Ensure the donation opportunity is maintained.
• Support hospital partners onsite during the brain‑death testing process.
• Maintain effective verbal and written communication with hospital staff, physicians, related donation agencies, and IDN team members to maximize organ donation.
• Provide the IDN Organ Resource Supervisor (ORS) with a thorough chart review for donor suitability determination and medical management.
• Submit referral feedback via established internal forms to support process improvement.
• Participate in process improvement and quality assurance activities.
• Actively participate in required RRC and organ team meetings.

• Associate degree in nursing, allied health science, or equivalent experience. Licensed RN, paramedic, or RRT preferred.
• Minimum of 2 years of experience in a healthcare setting or hospital.
• Minimum of 2 years of previous experience in organ donation.

• Demonstrated ability to work in a fast‑paced environment with focus on timely, correct results.
• Exceptional ability to review medical information and communicate efficiently across multiple channels.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer‑service skills.
• Excellent organizational skills and attention to detail.
• Excellent time‑management skills and proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Ability to prioritize tasks and delegate appropriately.
• Capability to function well in a high‑paced, stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to provide excellent customer service to a diverse audience.

• Receive required vaccines (e.g., influenza annually by December 1st; COVID vaccine per required timeline).
• Work rotating on‑call, variable schedule including days, nights, weekends, and holidays.
• Maximum base shifts per month is 11; ability to assist outside the posted schedule.
• During peak, prolonged periods of donor case activity, ready to travel within Iowa and fill role of Referral Response Coordinator.
• Possible mental and visual fatigue associated with fast‑paced, detailed work.
• Express ideas verbally and convey detailed important spoken information.
• Receive detailed information through oral and auditory communication.

• Demonstrate commitment to the mission and vision, effective communication, teamwork, respect for diversity, adherence to policies and procedures, confidentiality, accuracy, productivity, safety, punctuality, and participation in performance improvement.
• Maintain confidentiality of information after employment termination.
• Follow any other job‑related instructions and perform any other duties requested by supervisor. Employment is at-will.

Iowa Donor Network is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, or age.