Assistant General Manager

Assistant General Manager

Hospitality expert, paddle tennis enthusiast

You bring your expertise, enthusiasm, and curiosities; and we’ll provide you with a space to play.

• Full Time – Permanent Contract
• £40,000 - £45,000/annum, including TRONC (Tips & Service Charge)
• Onsite Role
• Based at Mad Swans in the South Downs

Mad Swans is looking for a full-time Assistant General Manager to join our budding team. You’ll be the first person to step into these shoes and shape this brand-new role based at our second site:
Mad Swans in the South Downs.

Mad Swans in the South Downs is located in Blacknest near to Farnham & Alton.

Full Address:
Frith End Road, Blacknest, Hampshire, GU34 4QL

Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips:

We are experts in our field, committed to creating boundary‑pushing social spaces that spark meaningful connections through play in nature.

We’re opening our second countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour.

But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.

We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.

We believe that to be interested is to be interesting – that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

As this is a brand-new role for a new opening, you’ll play a central part in leading our front‑of‑house operations – overseeing the Restaurant and Bar, guiding your Team Leaders, and stepping up as a Duty Manager to ensure smooth, high‑quality service across every shift from day one.

• Overseeing the daily operations of the Restaurant, Bar, and Event Spaces, ensuring seamless service
• Deputising for the General Manager and Duty Management
• Delivering an amazing guest experience
• Proactively upsell within the Restaurant and Bar and maximise sales revenue
• Promoting our Mad Swans Loyalty Programme
• Assisting with guest enquiries and act as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities
• Ensuring the Restaurant and Bar is clean, tidy and well‑presented at all times
• Executing promotions, offers, special events and seasonal offerings to drive revenue
• Managing and overseeing the Restaurant and Bar team with the support of two Team Leaders
• Ensuring the Restaurant and Bar Team is well presented,…