Account Handler - Corporate & Commercial

Join to apply for the Account Handler - Corporate & Commercial role at Howden, the new name for Aston Lark

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It sets us apart and is why employees have been turning down headhunters for years. Whatever your priorities—work/life balance, career progression, sustainability, or volunteering—you’ll find like-minded people driving change at Howden.

At Howden – Corporate & Commercial, commercial insurance isn’t just what we do—it’s who we’re. We support clients through the complex landscape of commercial risk, crafting bespoke solutions that empower businesses to navigate uncertainty and achieve growth. Our expertise protects clients’ assets and fuels their progress. When clients prosper, we celebrate; when challenges arise, we provide unwavering support.

We are seeking an Account Handler to support our team with the administration of clients’ insurance requirements, including general enquiries, renewals, mid‑term adjustments, obtaining quotations, and invoicing premiums. Dealing with our Mid‑Market/Corporate clients, you will have a passion for providing excellent service and be excited about working with a growing insurance broker that makes a real impact.

Join us and be part of a team dedicated to outstanding client service. This full‑time, permanent position offers the option to work 2–3 days per week in our Alton office for a balanced work experience.

• Assist in achieving Group/Division client retention targets by providing excellent service.
• Liaise with the Account Executive to ensure an appropriate renewal strategy, attend client meetings as necessary, and action meeting points.
• Undertake market exercises to establish the most competitive terms available.
• Obtain renewal terms and present to the client.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to cover commencement, following Howden procedures.
• Record all relevant information, correspondence, and documentation on Acturis and manage the diary system effectively.
• Process adjustments per procedures, including notifications to insurers, issuance of revised documentation, and collection of additional premiums.
• Actively cross‑sell products from other divisions.

• Working knowledge of all main classes of General Insurance and understanding of the CII’s Code of Ethics and GDPR.
• Minimum of 2 years’ experience dealing with SME or commercial clients.

• Good technical insurance skills, assessed via regular in‑house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Prioritisation skills to meet deadlines.
• Good negotiation and broking skills.
• Ability to gather and analyse client information.
• Ability to identify and respond appropriately to an individual client’s level of understanding.

• Acturis (desirable).

A career you define. At Howden, we value diversity—there is no single Howden type. Instead, we look for individuals who share our values:

• Success comes from those brave enough to try something new.
• We support each other in everyday moments and larger challenges.
• We are determined to make a positive difference at work and beyond.

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align with your needs. In addition to standard adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours
* or hybrid working*.

If you’re excited by this role but have doubts about fit, send us your application. If your profile fits the role’s criteria, we will contact you to assist with any reasonable adjustments you may require.

* Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner for more information.

Mid‑Senior level

Full‑time

General Business

Insurance