Branch Manager

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in‑class talent. We value experienced, career‑minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full‑time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

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Position: Branch Manager

Location: Alsip, IL

Remote Status: On‑Site

Job : 3275-MUNCH

# of Openings: 1

About Munch’s Supply Munch’s Supply was founded in 1956 by Willard Munch, who wanted to develop a local source of electrical supplies for area contractors. Today, the company focuses exclusively on supplying heating, cooling and plumbing industry contractors with quality products, serving professionals in Illinois, Indiana and Michigan. For more than 65 years, Munch’s Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard, Trane, Mitsubishi and Rheem.

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The Branch Manager is responsible for leading all aspects of branch operations to ensure efficiency, profitability, and compliance with company policies. This role focuses on driving sales performance, delivering outstanding customer service, managing inventory and merchandising, and overseeing product receiving and delivery processes. The Branch Manager ensures a safe, organized, and well‑maintained facility while fostering a culture of trust, service, and accountability.

Key responsibilities include staff supervision and development, schedule management, conflict resolution, financial reporting, inter‑branch coordination, and maintaining effective visual merchandising to support overall business objectives.

• Delivers prompt, professional customer service and resolves issues effectively across multiple communication channels.
• Builds and sustains strong relationships with customers, vendors, and internal teams through collaborative problem‑solving.
• Supervises branch staff, managing schedules, payroll, and ensuring timecard accuracy for operational efficiency.
• Conducts performance evaluations, coaching, and disciplinary actions in collaboration with HR.
• Fosters a positive work environment through effective communication and consistent leadership.
• Oversee branch safety, cleanliness, and maintenance of facilities, vehicles, and equipment.
• Manages timely branch openings/closings and responds to after‑hours alarms.
• Conducts routine inspections to ensure operational and safety compliance.
• Monitors inventory impact of large orders and recommend new product additions.
• Trains staff on product knowledge and information access.
• Ensures timely stocking of incoming inventory.
• Maintains accurate inventory records, labeling, and daily count reporting.
• Processes damaged and warranty items promptly and efficiently.
• Enforces safety policies and promptly addresses hazards to ensure a secure environment.
• Leads safety initiatives, including daily walkthroughs, weekly meetings, and inspections.
• Promotes a proactive safety culture and meets established safety goals.
• Conducts incident investigations and ensures timely, accurate reporting and documentation.
• Adheres to company procedures for cash handling and credit authorizations.
• Addresses branch issues and reports on key initiatives.
• Oversees training for new hires and ongoing staff development.
• Manages training area and coordinates sessions with stakeholders.
• Supports branch‑wide knowledge and skill growth.
• Monitors account performance and drives branch sales to meet targets.
• Analyzes sales data to identify trends and growth opportunities for customers, products, and categories.
• Maintains alertness and adheres to all safety‑sensitive job requirements.
• Proficient in company systems for data entry, communication, and operational tasks.
• Performs additional duties as assigned, with flexibility to adapt to evolving business…