Senior Account Executive

Description

As a Senior Account Executive
, you will represent Accord in all interactions with both internal and external customers. This includes initiating and maintaining long-term relationships with various functional groups at assigned and developed accounts. You will work with Accord team members within company policies and guidelines in a focused way to serve customers satisfactorily and profitably. The ability to work with little guidance and/or direction is essential.

Hybrid position – candidates must be based in the Chicagoland area and available for local travel.

• Be a primary day-to-day commercial point of contact for any account assignments.
• Develop and implement systems, touchpoints, reports, guidelines, and processes to keep customer business organized and performing as needed.
• Coordinate and update tailored presentation material(s) encompassing all Accord capabilities.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Proactively identify and research potential leads through various sources, including online research, social media, and industry-specific databases.
• Initiate contact with potential clients through cold calls, emails, and other communication methods.
• Develop regular reports and communications with customers on critical business metrics.
• Know and understand customer requirements and needs and support internal teams with this information.
• Coordinate and collaborate closely with customer service to ensure the best customer experience.
• Coordinate Accord resources (i.e., marketing, technical, operations, graphics, customer service) to provide value-added services and support to accounts.
• Use CRM and ERP (Epicor) as core tools of the position.
• Provide or coordinate technical assistance in resolving issues with Accord cartons at customer plants as needed.
• Support the needs of Accord internal stakeholders, plant and operational leaders, customer service team, demand and capacity planning team and finance team.

• Bachelor’s degree preferred.
• Five or more years of demonstrated sales, customer service, or related experience, preferably in the folding carton segment or equivalent.
• Proficiency in Microsoft Office, Excel (including spreadsheets, pricing matrices, specification documents), CRM or similar sales tools (Epicor preferred), and online bidding portals.
• Strong understanding of equipment/technology profiles, carton production processes, metrics, company services/products/capabilities, and comfort collecting/analyzing/interpreting data.
• Excellent communication skills (written, verbal), including proficiency running meetings and formal presentations.
• Strong critical thinking, negotiation, planning, and organizational skills.
• Ability to work independently and influence outcomes with senior-level leadership.

• Medical Insurance – We provide a choice of three medical plans. All three plans provide comprehensive medical and prescription drug coverage. The plans also offer many resources and tools to help you maintain a healthy lifestyle.
• Dental Insurance – Our dental plans offer you the freedom and flexibility to use the dentist of your choice. Our dental insurance covers routine checkups, cleanings, and other necessary dental procedures.
• Vision Insurance – We provide vision insurance that helps cover the costs of eye exams, glasses, and contact lenses.
• Health Savings Account (HSA) – Our benefits package includes a Health Savings Account (HSA), giving you a tax-advantaged way to pay for qualified medical costs and save for future healthcare needs.
• Flexible Spending Accounts – We offer two types of Flexible Spending Accounts (FSAs): a Medical FSA to cover eligible healthcare costs, and a Dependent Care FSA to help with childcare or elder care expenses. Both allow you to set aside pre‑tax funds.
• Life Insurance and AD&D – We provide basic life insurance coverage for all employees at no cost. You also have the option to purchase supplemental life insurance for yourself, your spouse, and your children.
• Disability Insurance – To protect your income in case of illness or injury, we offer both short‑term and long‑term disability…