Enrollment Services Position; Admissions and Financial Aid

Job Title

Enrollment Services Position (Admissions and Financial Aid)

Student must be work‑study eligible.

Positions available by campus:

• 3 positions at Eagle Pass

• 2 positions at Del Rio

• 1 position at Uvalde

• 9 positions at Alpine

Alpine, Del Rio, Uvalde, or Eagle Pass

Enrollment Management

SF9986

09/02/2025

08/31/2026

$9.50 per hour up to 15‑20 hours per week

• Must be a current Sul Ross State University student enrolled at least half‑time.
• Must qualify for the Federal Work‑Study (FWS) program as determined by the Financial Aid Office.
• Must maintain satisfactory academic progress as defined by university policy.
• Must be available to work 15‑20 hours per week in the Enrollment Services office.
• May only hold one Federal Work‑Study position at a time.
• Must follow Enrollment Services policies, including limited personal phone use while on duty.
• Must not have any significant disciplinary actions pending or on record.

• Previous experience in office support, customer service, or administrative roles.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency with Microsoft Office applications, email platforms, and common office equipment.
• Strong organizational skills with the ability to multitask and work independently.
• Professional attitude and appearance.
• Bilingual in English and Spanish is a plus but not required.

Work Study

The Enrollment Services Assistant supports both the Admissions and Financial Aid offices by delivering exceptional customer service to prospective and current students, families, and the campus community. This role may involve cross‑departmental support during peak periods to maintain efficient operations.

• Report to work on time, prepared, and follow the assigned schedule consistently.
• Follow FERPA guidelines and maintain confidentiality of student records and information.
• Provide courteous, professional support to students, faculty, staff, and campus visitors across in‑person, phone, and chat communications.
• Follow all Enrollment Services policies, procedures, and operational guidelines.
• Support Enrollment Services during special projects and events, as needed.
• Regularly attend assigned shifts, required trainings, and departmental meetings.

• Assist with campus tours and warmly greet prospective students and visitors.
• Support admissions processing by scanning, filing, and entering application documents.
• Help with outreach efforts to prospective students, including answering questions and providing general information about admissions processes.
• Securely handle sensitive financial aid documents including scanning, shredding, and filing, in compliance with FERPA guidelines.
• Assist with packaging and mailing financial aid materials and help with FAFSA follow‑up tasks as directed.
• Perform general office duties such as photocopying, data entry, organizing files, and preparing outgoing mail and packages.
• Support setup, staffing, and coordination for Enrollment Services events and special projects, including occasional after‑hours activities.
• Maintain confidentiality and professionalism, and complete additional duties assigned by supervisors.

• Gain experience in administrative and customer service roles.
• Improve communication, time management, and problem‑solving skills.
• Develop a greater understanding of higher education operations and student services.

• Demonstrate a professional and positive attitude.
• Be adaptable and willing to assist with tasks in both Admissions and Financial Aid as needed.
• Engage in department activities and initiatives aimed at improving student experience.

Reports to their assigned Supervisor in Admissions and Financial Aid.

Any qualifications to be considered in lieu of stated minimums require the prior approval of the Human Resources Director.

Position is Security Sensitive.

It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job‑related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status, and ancestry. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, or participates in an investigative proceeding or hearing.

Yes