Account Manager

We’re seeking a motivated Account Manager to oversee a portfolio of retail customers and drive year-over-year growth. This role manages daily account operations, supports promotional execution, analyzes performance, and partners cross-functionally to deliver strong results. Candidates must be fluent in retail terminology and operations, including promotions, sell-in/sell-through, POS systems, and merchandising.

• Manage day-to-day activities for assigned retail accounts
• Serve as the primary contact for retail partners, ensuring timely and accurate communication
• Track KPIs, sales performance, and promotional activity; share insights with leadership
• Analyze sales trends and assortment performance to support recommendations
• Collaborate with Sales, Marketing, Design, Quality, Customer Service, and overseas teams
• Communicate customer requirements clearly across U.S. and Asia-based teams
• Prepare presentations for business reviews and line reviews
• Participate in customer meetings and internal planning calls
• Support promotional programs and packaging updates
• Monitor quality metrics and RTV performance
• Assist with corporate initiatives and special projects

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)
• 3–5 years in account management, sales support, merchandising, or similar roles
• Experience with Big Box, Mass, Cooperative, or Specialty retail accounts
• Familiarity with corporate retail contacts (Merchants, Product Development, Inventory/Planning)
• E-commerce or omnichannel experience preferred
• Strong communication, project management, and analytical skills
• Proficiency in Microsoft Office; strong presentation skills
• Some travel (2-3 times a year) across the U.S., Canada, and Mexico
• No supervisory responsibilities
• Strong written and verbal communication required