Retail Supervisor - Tackle Warehouse​/Riding Warehouse - Alpharetta, GA

Description

Hiring Range: $20 - $22 an hour

Full Time (40 hours/week)

Saturday Availability Required

About Us:

We are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.

Behind the scenes, our warehouse operates with precision and efficiency. Our dedicated team carefully stocks, retrieves, and packs each order, ensuring every package leaving our facility is accurate and promptly shipped. We take pride in building trust with our customers, who rely on us to deliver their purchases reliably and on time, every time.

Join our team of hard-working associates committed to maintaining our high standards of service. Together, we strive for excellence while embracing straightforward solutions to exceed our customers' expectations.

Sports Warehouse is comprised of:

• Tackle Warehouse
• Riding Warehouse
• Tennis Warehouse
• Pickleball Warehouse
• Running Warehouse
• Inline/Ice/Derby Warehouse
• Skate Warehouse

• Medical, dental and vision benefits
• Paid vacation time
• Life and short-term disability insurance

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit-sharing programs
• Opportunities for growth
• Employee appreciation events

• Ensure that daily Retail operations are smoothly executed and that customers receive the highest caliber of service.
• Build a foundation for lasting relationships with new customers and foster an ongoing relationship with existing customers in the retail store and at social events.
• Provide training and guidance and share advanced knowledge and skills with peers and answer questions as they arise.

• Set a strong example of work ethic and accountability for the team.
• Oversee workflow to ensure daily duties are completed accurately and on time.
• Guide employees in daily operations, address special circumstances, and maintain high work standards.
• Maintain flexibility, approachability, and availability to ensure open communication with employees.
• Ensure employees understand and follow company policies and procedures.
• Confidently identify areas for improvement and develop or refine operational procedures.
• Make informed decisions regarding daily operations as needed.
• Deliver clear, impactful training that builds skills and confidence in employees.
• Offer feedback to management on employee performance and assist with performance reviews as needed.
• Maintain confidentiality and respect employee privacy in all situations.
• Work with HR to address employee issues when a manager is unavailable.
• Work positively with employees from all departments to align with company goals and deliver great customer service.
• Ensure staff uphold professional behavior and adhere to Sports Warehouse standards of conduct.
• Participate in supervisor and staff meetings as scheduled.
• Continuously develop supervisory and leadership skills through learning and self-improvement.

• Welcome customers as they enter the store and offer assistance with finding products.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Process customer purchases accurately, using the register or POS system.
• Maintain store inventory and appearance, engaging in replenishing merchandise, tidying up and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow team members and multi-tasking.
• Maintain a safe and clean work/shopping environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Address customer complaints or concerns, resolving issues in a professional and timely manner
• Communicate with other departments when necessary, regarding any customer matters.
• Escalate complex issues to higher management when necessary.
• Additional responsibilities may include participating in training clinics, events and providing product feedback for use on the website.

• Field questions and provide assistance to Retail Staff as necessary.
• Administer skill and process training to Retail Staff as assigned by management.
• Utilize provided training documents, tools, procedures, and programs, while also identifying any need for additional training materials or topics.

• Previous retail and/or leadership experience desired.
• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to…