Pickleball Enthusiast - Customer Service Representative - Pickleball Warehouse

Description

$16.00 - $18.00 an hour

Hiring full time and part time

Possible weekend shift required

This position requires physically reporting to work in Alpharetta, GA.

We are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.

We are looking for reliable and personable individuals to help us build lasting relationships with our Pickleball Warehouse customers and support them through their purchasing journey. Whether you are helping someone via phone, live chat or email, we want you to share a passion for people and an ability to problem solve.

Sports Warehouse is comprised of:
Tennis Warehouse, Pickleball Warehouse, Running Warehouse, Tackle Warehouse, Riding Warehouse, Inline/Ice/Derby Warehouse, Skate Warehouse.

Full Time Employees:

• Medical, dental and vision benefits
• Paid vacation time
• Life and short-term disability insurance

All Employees:

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit-sharing programs
• Opportunities for growth
• Employee appreciation events

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.

• Enjoy playing pickleball recreationally or competitively.
• Experiential knowledge of sport specific products, their purpose and benefits.
• Bring an experienced-based enthusiasm to guide new players getting started in the sport and make expert recommendations for advanced players.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co-workers and function as part of a team.
• Have the ability to multi-task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills and attention to detail.
• Maintain focus, attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing positively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.

• Carefully and efficiently install strings according to racquet specifications.
• Identify possible damage or defects to racquets and/or strings and make an assessment of the necessary corrective actions.
• Repair and/or replace accessories as needed.

This role functions within a professional and collaborative office setting, regularly utilizing standard office equipment such as computers, tablets and phones for day-to-day tasks. The use of racquet…