Tennis Enthusiast - Customer Service Representative - Tennis Warehouse - Alpharetta, GA

Overview

Join Sports Warehouse, Inc. as a Tennis Enthusiast – Customer Service Representative in Alpharetta, GA. The role requires physically reporting to work in Alpharetta and may involve weekend shifts.

• Full‑time and part‑time positions available.
• Hourly pay: $16.00 – $18.00.
• Possible weekend shift required.
• Work location:
  
  Alpharetta, GA.

Sports Warehouse is an e‑commerce company that specializes in a diverse range of sports and recreational products, including tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.

• Full Time Employees
  • Medical, dental and vision benefits
  • Paid vacation time
  • Life and short‑term disability insurance
• All Employees
  • Merchandise discounts across all Sports Warehouse companies
  • Access to on‑site fitness facility
  • Paid sick time
  • 401(k) and profit‑sharing programs
  • Opportunities for growth
  • Employee appreciation events

• Serve as a direct point of contact between the company and customers.
• Build strong connections with new and existing customers through phone, live chat, or email.
• Support customer needs in a professional and timely manner.

• Enjoys playing recreational or competitive tennis.
• Has experiential knowledge of sport‑specific products, their purpose and benefits.
• Delivers friendly, professional, and helpful support to all customers.
• Possesses excellent verbal and written communication skills.
• Problem‑solves and utilizes available resources to resolve product/order questions.
• Demonstrates a comprehensive understanding of current company policies, procedures, and products.
• Is flexible during busy times, helps coworkers, and works as part of a team.
• Can multitask and remain composed under pressure.
• Continually learns and develops relevant skills.
• Brings a positive attitude and strong work ethic to the workplace.

• Proficient in Microsoft Office Suite.
• Shows ability to learn new software applications.
• Communicates clearly and professionally.
• Demonstrates active listening skills.
• Approaches problem‑solving with creativity and innovation.
• Exhibits a professional demeanor in all interactions.
• Interprets and executes written and verbal instructions accurately.
• Follows directions and seeks clarification when needed.
• Adapts to new circumstances and manages multiple tasks and deadlines.
• Has excellent organizational skills and attention to detail.
• Maintains focus and attention to detail effectively.
• Works independently and remains motivated.
• Seeks assistance and collaborates effectively when necessary.
• Maintains a standard of conduct to ensure an orderly and productive workplace.
• Upholds safety and cleanliness standards in the workplace.
• Practices good judgment in actions and decision making.

The role functions within a professional and collaborative office setting, regularly utilizing computers, tablets, and phones. Use of racquet stringing machines and related tools may also be required.

• Handle objects, type on a computer, use tablets and phones, and operate computer software.
• Communicate information clearly in various situations.
• Observe details at close range.
• Frequently sit in a stationary position for prolonged periods; occasionally move around the building.
• May stand for prolonged periods and use hands, fingers, wrists, and arms while stringing racquets.
• Occasionally stoop, bend, twist, reach, kneel, crouch, or climb.
• Lift and/or move objects weighing less than 10 lbs; occasionally 10–20 lbs; rarely 20–50 lbs.

• Entry level

• Full‑time

• Other

• Online and Mail Order Retail