Readiness Enablement Leader

Job Summary

Regular or Temporary:
Regular
Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)
This role requires working in office five days per week at the locations listed on the requisition.

The Readiness Development Leader is responsible for leading a team to design and develop the strategies, training, readiness, communications, and supporting tools/resources necessary for Consumer and Small Business Banking (CSBB) teammates and leaders to successfully execute their roles daily. Construction and support include operating, client engagement, and leadership models, in addition to all change management initiatives. The Readiness Development Leader is directly responsible for intake, prioritization, and overall capacity management for CSBB, and must ensure alignment with overall business strategic priorities.

The role also oversees teams of readiness content specialists and analysts responsible for the development of readiness content, tools and resources for client-facing teammates and leaders. Ownership and accountability including design, implementation, and delivery support of teammate change initiatives related to enterprise projects, performance enablement needs within CSBB lines of business, and initiatives approved through the CSBB intake process. This leader will also be responsible for establishing and managing readiness artifact and resources documentation and control measures for teammate change risk management and compliance.

• Lead the development, organization, planning, implementation, and proficiency measurement of identified SBB key initiatives. (Ex: transformational changes, technology releases, efficiency improvements, everyday change management, etc.); develop detailed readiness and training deployment plans for CSBB, tailored to and including all lines of business within CSBB.
• Lead a team of Enablement Leaders, Advocates, Multi-Media Content Manager(s), and Analysts to ensure their ability to manage field capacity and effectively execute/deliver project management, communications, readiness/training, and overall business support; engage with Legal, Risk, and Compliance partners to ensure review of projects, oversight, and mitigation in accordance with enterprise risk appetite.
• Plan and execute high-impact/complex cross-functional projects to improve business performance and risk management. facilitation across internal departments and functions, and communications and change management strategies, may include enablement needs cross enterprise such as Fraud, Payments and Technology initiatives affecting teammate business practices.
• Design and support client-centered communications/processes that deliver top-tier client experience, incorporate and address Voice of Client (VOC) readouts and learnings, and client feedback loops (inclusive of client complaints and Client Advocacy support).
• Roadmap and execute the innovation and scaling of enablement across the distributed network of branches and 17k+ teammates to include digital technologies and virtual reality; build, maintain, and/or govern major CSBB teammate-facing sites. (RSBB parent and subsites, T.A.S.K., Confidence Central, etc.); manage migration(s)/transition(s) of content (i.e. SharePoint to Unily)
• Play a key role supporting CSBB executive leaders in driving great performance through influence, consultation, problem solving, and subsequent enablement support; contribute to short and long-term strategic planning for CSBB and assist in the communication and implementation of established business and financial goals.
• Represent CSBB, as appropriate, on Truist enterprise-wide strategic projects to include Enterprise Change Working Group and Consumer Journey rooms; maintain close working relationships and collaborate effectively with the various CSBB teams, cross-LOB teams, and enterprise-wide functions, to establish and expand trusted relationships and strong partnerships; capitalize on collaboration and teamwork to drive appropriate innovation and advancement in models, programs, and operational processes, and enhancement of the Truist brand.
• Attract, retain, and develop top talent, with a strong focus on diversity, and mentor successors for key leadership positions and for opportunities across Truist; promote a cohesive, inclusive, team-oriented culture aligned with the Truist Purpose, Mission, and Values.
• Inspire confidence and build a positive professional brand from executive leadership (C-suite), all enterprise stakeholders, internal and external partners, and collaborate closely with all lines of business (LOBs) and functions, serving as the primary point of contact for Retail and Small Business Banking readiness, training, and communications.

• Bachelor’s degree in a business-related field, equivalent education and related training or experience.
• Fifteen (+) years of experience in the financial services industry or large sales/service corporation…