SAP Concur, Senior Customer Success Manager; Regulated Industries

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP Concur, Senior Customer Success Manager (Regulated Industries)

Preferred Locations: SAP Office, United States. (Atlanta, Chicago, Dallas, Northern Virginia preferred)

Company: SAP Concur

JOB DESCRIPTION

SAP Concur is looking for a Senior Customer Success Manager to work with enterprise customers exclusively in the Healthcare industry vertical. The ideal candidate is a customer success professional who executes on two primary charters: help customers achieve their business goals and expand the adoption of SAP Concur’s technology footprint. Partnering with cross-functional teams in sales, pre-sales, services and support, Senior CSMs cultivate mid, and C-level relationships at each account, bringing data-driven insights to life in intentional, strategic, and relevant ways as part of a larger account engagement strategy which builds high-trust relationships.

This role will see success measured through growth, attrition, retention, demand generation metrics, and overall customer relationship health. The Healthcare vertical is part of the Enterprise Americas Regulated Industries portfolio, which is a strategic growth area for SAP Concur in 2026 and beyond.

As a market leader in enterprise travel, expense and corporate spend management technologies, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively grow their businesses. In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide.

Requirements:

• Successful experience managing complex SaaS clients up and down the ARR stack with a high-level of focus and intensity

• Excellent business acumen paired with strong communication capabilities rooted in curiosity, seeing conflict as opportunity, and bringing a desire to constantly learn and improve soft skills

• Adept at running and evolving proactive, targeted customer engagement strategies within existing frameworks and utilizing a variety of tools/methods

• Facilitation of executive meetings that measure progress which aligns to a strategic vision

• Driven to deliver value to clients in support of profitable growth and retention goals

• Establish success metrics with the customer as a strategic partner, focused on relevant goals and measurable outcomes which drive business impact

• Run your business on the numbers: familiarity with SaaS/cloud recurring revenue economics; accurate, detailed risk, growth and attrition forecasting; understanding of whitespace impact; consistency in reporting

• Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer

• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy

• Self-aware, able to prioritize multiple competing priorities and stakeholders, fearless, force multiplier within the RI CSM team

Preferred Experience s:

• Undergraduate degree

• 5 - 10 years of Customer Success, Account Management or Sales experience

• Strong knowledge of SaaS models and value-based engagement for cloud technologies

• 25% travel. Semi-regular in-person customer engagement is crucial

• Experience working in/consulting with/selling to the broader Healthcare market: acute/non-acute care, hospital systems, outpatient, insurance, ancillary services, retail

• Demonstrable knowledge of Healthcare industry trends, technology trends, decision making processes, stakeholder personas

SAP Concur…