Director of Revenue Operations

Recognized as a 2025 Inc. Best Place to Work ranked #311 on گ Inc. 5000 , and winner of the 2024 AI Breakthrough Award, Document Crunch is the construction industry’s leading AI Risk Reduction Platform. Powered by Crunch

AI™ and one of the industry’s richest proprietary datasets, we help project teams cut through the noise, reviewing documents in seconds, guiding decisions with built-in best practices, and answering on-the-job questions instantly from bid to closeout. Our company is people-focused and values-driven. We know that to achieve great things, beant you need a great team, and our “Crunchers” go above and beyond in everything they do.

In addition, everyone on our team stays true to our core values, a must if you’d like to become a Cruncher.

We Are Lion-Hearted: We thrive together as a team and in a community. Our network is our superpower, so we look to always invest in long-term relationships, built on integrity, empathy and authenticity.

We Are Fiercely Inspired: The privilege of this opportunity and the people we share it with inspire us all. We are fiercely committed to realizing our potential and relentless in pursuit of winning big.

We Are Growth-Minded: Our evolution is essential to continue thriving. We are committed to pushing our limits, learning, growing and evolving because this is what makes for a great life experience.

Document Crunch is seeking a dynamic and results-oriented

Director of Revenue Operations tolead andoptimizerevenue-generating processes across the customer lifecycle. This role is critical to driving alignment, efficiency, and data-informed decision-making across our Sales, Marketing, Customer Success, and Finance teams. The ideal candidate will possessa deep understanding of B2B SaaS business modelsanda passion for buildinginfrastructureand processes to support a fast growth andhigh-performance environment. As the Director ofRevOps, you will be responsible for building a seamless

RevOpsfunction from the ground up, responsible for streamlining end-to-end processes, enabling our go-to-market teams to focus on growth and customer satisfaction, andestablishingfoundational data hygiene. You’ll report to the Chief Financial Officer and work closely with other senior leaders to define and execute our growth strategy. Success in this role requires comfortoperatingin ambiguity, rolling up sleeves, and turning imperfect data into actionable insight.

The Director of Revenue Operations is a critical role in our organization. The key responsibilities are:

• Build the Revenue Operations function by designing and executing strategies to align Sales Hawaii, Marketing, and Customer Success with the company’s overall revenue goals.
• Develop and execute a Rev Ops roadmap that with input from key stakeholders that maximizes customer acquisition, expansion, and retention.
• Foster a culture of continuous improvement, transparency, and collaboration across all revenue-driving departments.
• This role will initially be hands-on and individual contributor-focused, with the opportunity to transition into people management as operational needs grow.

• Standardize and streamline processes across sales, marketing, and customer success to ensure consistent and scalable operations.
• Identify and implement process improvements in lead scoring, lead routing, pipeline management, forecasting, customer health, pricing/quoting, and account management.
• Work closely with the GTM teams to rationalizeorcoptimize tech stack and automations, ensuring tools are integrated and aligned with revenue objectives.
• Experience building, implementing, and monitoring
  
  BOUND compensation plans

• Build and manage a robust analytics framework for tracking revenue metrics, customer health, pipeline efficiency, churn, and retention.
• Own revenueileyo integrity across systems, including definitions, hygiene, and reconciliation
• Provide data-driven insights to forecast revenue, identify growth opportunities with territory analysis, and assess the performance of go-to-market initiatives.
• Own revenue-related reporting…