Director of Operations

We are seeking an experienced Director of Operations – Military Housing to join a nationally recognized real estate organization with a strong military housing platform. This senior leadership role is ideal for a proven operator who understands the unique operational, regulatory, and relationship-driven nature of military housing communities and can balance mission readiness, resident satisfaction, and financial performance.

Reporting to the Vice President of Operations
, the Director of Operations provides strategic, operational, and financial oversight of an assigned military housing portfolio. This role directly leads Community Directors and serves as a key liaison to military command, housing offices, and government partners—ensuring full compliance with program requirements while delivering high-quality housing and service to service members and their families.

• Provide direct leadership, mentorship, and performance management for Community Directors across the assigned military housing portfolio.
• Recruit, hire, train, evaluate, and, when necessary, discipline or terminate direct reports in accordance with company policy.
• Establish clear expectations, performance goals, and accountability standards that align with company objectives and military partner requirements.
• Foster a culture of service, professionalism, and compliance that reflects the importance of supporting military families.

• Serve as the primary operational liaison between the company and military command, installation housing offices, and other government stakeholders.
• Maintain open, transparent communication with command and government entities, ensuring issues are addressed proactively and professionally.
• Represent the company at command meetings, housing councils, inspections, and community engagements both on and off installation.
• Ensure operations comply with all applicable military housing regulations, agreements, and reporting requirements.

• Direct and coordinate property operations in alignment with established company goals, policies, and military housing standards.
• Partner with the Vice President of Operations to implement initiatives that drive operational efficiency, resident satisfaction, and long-term sustainability.
• Conduct routine property inspections to ensure safety, cleanliness, curb appeal, and overall asset condition meet or exceed standards.
• Ensure Community Directors are effectively leading on-site teams and maintaining compliance across all functional areas.

• Oversee portfolio financial performance, with a strong focus on budgeting, forecasting, and variance analysis.
• Mentor Community Directors in the preparation of annual operating and capital budgets.
• Collaborate with the Vice President of Operations to identify opportunities to exceed budgeted NOI while maintaining service and compliance standards.
• Participate in and oversee all required reporting, including internal reporting, lender reports, board presentations, Department of Defense (DoD) reports, and other government-required documentation.

• Assist in oversight of capital improvement projects, ensuring work is completed in accordance with approved budgets, schedules, and military standards.
• Monitor long‑term asset condition and support capital planning efforts that enhance community sustainability and resident experience.

• Analyze local market conditions and economic trends that may impact housing demand or operations.
• Work with Community Directors to develop Annual Business Plans aligned with military requirements and company objectives.
• Support marketing, leasing, and resident engagement strategies designed to meet occupancy and service goals.

• This role requires significant travel throughout the assigned portfolio.
• Position requires driving for company business using either a company vehicle or personal/rental vehicle in accordance with company policy.

• Bachelor’s degree in Business Administration,…