Project Manager, IT Project Manager

Cutting Edge Technology delivered with the highest focus on customer service…

Agilysys, Inc. (NASDAQ: AGYS) is a leading developer and marketer of enterprise software, services and solutions to the hospitality and retail industries. Agilysys has over 3,000 customers including some of the world’s most recognizable resort, casino and cruise line brands. The company specializes in market‑leading point‑of‑sale, property management, inventory and procurement, and mobile and wireless solutions that are designed to streamline operations, improve efficiency and enhance the guest experience.

Agilysys serves casinos, resorts, hotels, food‑service venues, stadiums, cruise lines, grocery stores, convenience stores, general and specialty retail businesses and partners. Agilysys operates extensively throughout North America, with additional sales and support offices in Singapore and Hong Kong.

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As the Project Manager, you will be responsible for ensuring the successful execution and delivery of Agilysys Hospitality Group projects. You will plan, implement, and lead multiple client projects simultaneously, develop project goals, work plans, timelines, and coordinate resources, implementation strategies and communication. You will educate and consult with customers on Agilysys solutions and use evaluation methods to successfully deliver projects.

Collaborate with peers and management to create best practices and standard operating procedures that will be made available to project owners on other implementation teams. You will regularly interact with Sales, Professional Services Management, Product Management, Account Management, Support and Accounting for project planning, execution, and closure.

• Lead customer‑facing projects that drive revenue and provide high customer satisfaction.
• Develop and manage project plans and documentation based on Agilysys Project Management Group standards.
• Identify, manage, report and escalate program or project risks.
• Manage project schedule, budget, resource and quality constraints.
• Lead multiple projects by prioritizing and managing conflicts of schedule and resources.
• Work with the Managers of Installation Services to help identify and secure resources based on project target dates.
• Coordinate with Sales to provide clarity around initially ambiguous projects and process issues.
• Work closely with internal resources, including installation teams to complete project tasks and address business/technical challenges to meet project goals.
• Work directly with customers to set appropriate project expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates.
• Mentor customers in how to best implement the Agilysys solutions and provide other Agilysys solution options when possible and applicable.
• Provide thought leadership with regard to team and organization challenges.
• Collaborate with other internal departments to identify installation improvements and feedback of Agilysys products.
• Obtain appropriate training certifications for self‑development.
• Ensure effective transition of projects to Support.
• Perform other duties as assigned or specific to the project.

• Experience developing, installing or supporting hospitality solutions (e.g., point of sale, property management, inventory management systems).
• Customer‑facing presentation skills at the “C” level.
• Bachelor’s degree in Computer Science, Information Technology, Hospitality Administration and Management, Hotel and Motel Management, and/or 3‑5 years’ experience in Program/Project Management and/or managing technical implementation projects.
• Expertise in using MS Project, Net Suite Open Air, Confluence and MS Office products.
• Customer‑based Project Management experience in an hourly billable capacity.
• Superior relationship and communication skills (written and verbal).
• Ability to lead without authority and drive decision‑making.
• Strong attention to detail, follow‑through and organizational skills to manage multiple concurrent projects.
• Ability to persuade, inspire and motivate peers.
• Excellent…