National Resident Event Manager

A Brief Overview

The National Resident Event Manager is responsible for the strategic planning, coordination, and execution of national‑scale resident engagement events across HMC's Military Housing portfolio. This role does not manage staff but oversees programs across the enterprise. The position is central to enhancing resident satisfaction and fostering a vibrant, inclusive community experience. Working closely with site teams, operations leadership, Marketing, and external partners, the National Resident Event Manager ensures that all events align with HMC's mission to deliver exceptional service and community value to military families.

improving HMC brand perception, maintaining brand consistency, and developing positive relationships among the property, residents, and military commands. The ideal candidate for this position is a creative, organized, and collaborative leader with a passion for community‑building and a strong understanding of event logistics and resident engagement.

• Develops and oversees a national resident event strategy that aligns with HMC's brand and resident experience goals.
• Develops and implements resident programs to include resident‑related activities, events, and community gatherings.
• Partners with site teams to plan and execute high‑impact events tailored to local community needs while maintaining enterprise‑wide consistency.
• Works collaboratively to identify business opportunities that exist for elevating customer experience and implements changes to effect positive experience outcomes.
• Through heightened customer outcomes and improved operations, impacts financial results and mitigates risk at the assigned project
• Devises and implements both long‑term (multi‑year) and short‑term resident event strategies and tactics for HMC.
• Unifies and guides resident "engagement" activities and events.
• Leads cross‑functional coordination with marketing, communications, and property management teams to promote events and maximize participation. Leads leadership to identify opportunities in the customer experience and agree on strategies, tactics, and outcomes.
• Tracks and analyzes resident engagement metrics and satisfaction data to improve event programming continually.
• Sources and negotiates with vendors, sponsors, and community partners to enhance event offerings and reduce costs.
• Manages event calendars, budgets, vendor relationships, and logistics across multiple locations and time zones.
• Maintains accurate documentation of event plans, budgets, attendance, and feedback.
• Ensures all events comply with safety, legal, and operational standards.
• Provides training and support to site‑level staff on best practices for event execution and resident engagement.
• Serves as a brand ambassador and advocate for resident experience across the enterprise.
• Travel may include visits to military housing sites across the country for event planning and execution (on as needed basis) about 10%.

• Bachelor's Degree in Marketing, Hospitality, Communications, or related field Preferred
• 1-3 years event planning and management, overseeing national programs. Required
• 4-6 years customer/resident engagement experience. Required
• 1-3 years experience in hospitality, property management, trade shows, or large‑scale event planning. Preferred
• 1-3 years experience working with military communities or housing. Preferred
• Strong leadership and project management skills.
• Excellent written, interpersonal, and oral communication skills.
• Knowledge of the housing or hospitality industries is a strong plus.
• Creative problem‑solving and adaptability.
• Proficiency in event management software and CRM platforms.
• Ability to manage multiple priorities in a fast‑paced environment.
• Deep understanding of community‑building and resident engagement strategies.
• Demonstrated ability to work in a team environment with the ability to establish strong working relationships with departments and site teams.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Requires a detail‑oriented, independent thinker who can be a part of a team and demonstrates…