Support Tech - Zoom

Job Description

The Intersect Group is partnering with a healthcare services organization that specializes in supporting hospitals and health systems with advanced outpatient imaging operations. The company focuses on improving patient access, streamlining imaging workflows, and delivering reliable technology that supports clinical teams. Backed by strong leadership and long-tenured finance and operations teams, the organization is entering an exciting phase of growth and operational expansion.

Role Summary

The Intersect Group is seeking a Support Tech to provide Tier 2 technical support for enterprise collaboration and communication systems, with a focus on Zoom platforms and digital fax services. This role plays a key part in ensuring that video conferencing environments and fax communications operate reliably for internal teams and external partners.

In this role, you will troubleshoot complex conferencing issues, maintain Zoom Room environments, and support enterprise eFax platforms. You will work closely with internal IT teams and vendors to resolve escalated issues, improve system performance, and help deploy new collaboration technologies. The ideal candidate enjoys solving technical problems, communicating clearly with users, and improving processes that support critical business communication tools.

Key Responsibilities

• Provide Tier 2 support for Zoom platforms including Zoom Rooms, Zoom Meetings, and Zoom Phone.
• Troubleshoot audio, video, device pairing, connectivity, and hardware/software issues related to conferencing systems.
• Configure, monitor, and maintain Zoom Room environments to ensure optimal performance and reliability.
• Support enterprise eFax platforms including user setup, routing configuration, troubleshooting, and issue resolution.
• Identify recurring system issues and implement long-term solutions to improve reliability.
• Collaborate with internal IT teams and external vendors to escalate and resolve advanced technical problems.
• Assist with deployment, testing, and rollout of new conferencing hardware and digital fax solutions.
• Create and maintain documentation for troubleshooting procedures, system configurations, and best practices.

Key Requirements

• 2-4+ years of IT support experience, including hands-on troubleshooting of collaboration or communication platforms.
• Experience configuring and supporting Zoom Rooms or unified communications systems.
• Familiarity with enterprise eFax solutions such as eFax Corporate, Right Fax, or similar platforms.
• Understanding of A/V hardware including microphones, cameras, speakers, displays, and room controllers.
• Knowledge of network fundamentals impacting conferencing environments (bandwidth, QoS, connectivity).
• Experience diagnosing issues across hardware, software, cloud services, and network layers.
• Strong documentation skills and experience working within ticketing systems.
• Excellent communication skills with the ability to guide non-technical users through solutions.

Preferred Qualifications

• Zoom certifications such as ZCCA, ZCSP, or ZCP.
• Experience managing or supporting devices through MDM tools.
• Familiarity with additional collaboration platforms such as Microsoft Teams or Web Ex.
• Experience supporting Windows, macOS, and mobile devices.

If you enjoy troubleshooting collaboration technologies and helping teams stay connected through reliable communication tools, we'd love to hear from you. Apply today with your resume and contact information to learn more about this opportunity with The Intersect Group.