Representative , Information Tech Support

Representative 3, Information Tech Support page is loaded## Representative 3, Information Tech Support locations:
GA - Alpharetta, 1720 Windward Conc Ste 350time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 10, 2026 (6 days left to apply) job requisition :
R431763

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division Free Wheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.
** Job Summary
** The Deskside Support Technician (Field Support) provides advanced on-site technical support for end users, resolving complex hardware, software, and connectivity issues that require in-depth troubleshooting beyond Level 1 support.  This role operates with minimal supervision and takes ownership of escalated incidents, working within established IT policies and procedures while exercising independent judgment to diagnose and resolve non-routine technical problems.
** Job Description
**** Core Responsibilities
*** Provide advanced on-site deskside and remote support for desktops, laptops, mobile devices, docking stations, and peripherals
* Diagnose and resolve complex operating system, applications, and hardware issues (Windows 10/11, macOS)
* Perform advanced troubleshooting of Microsoft 365 applications including Outlook, Teams, One Drive, and Share Point
* Support endpoint management tools (Intune, Jamf, or equivalent) including imaging, patching, and software deployments
* Troubleshoot advanced network connectivity issues (TCP/IP, DNS, DHCP, VPN, wired/wireless)
* Analyze recurring incidents and implement long-term solutions where appropriate
* Perform device imaging, encryption, configuration, and lifecycle management
* Support conference room technologies and collaboration tools
* Maintain detailed documentation within the ticketing system including root cause and resolution steps
* Ensure compliance with security standards, endpoint hardening policies, and patch management requirements
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.
** Project & Operational Support
*** Support workstation deployment and device refresh initiatives
* Assist with office moves, hardware rollouts, and technology upgrades
* Implement and maintain desktop standards in alignment with IT policies
* Collaborate with infrastructure, security, and application teams to resolve escalated issues
** Employees at all levels are expected to:
*** Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Support a culture of inclusion in how you work and lead.
* Do what's right for each other, our customers, investors and our communities.
** Disclaimer:
*** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and…