IT Helpdesk support

Provide front-line technical support via phone and chat in a 24/7 environment. Resolve issues for enterprise software, hardware, and systems, ensuring excellent customer service and accurate ticket documentation.

Key Responsibilities:

• Be the first point of contact, delivering professional and empathetic support.

• Troubleshoot, diagnose, and resolve technical incidents efficiently.

• Document all interactions and solutions clearly in the ticketing system.

• Collaborate with the team and escalate issues when necessary.

• Maintain composure and prioritize effectively in a fast-paced setting.

Qualifications:

• High school diploma or GED required.

• 2-5 years of customer support experience (phone/chat).

• Strong technical aptitude and problem-solving skills.

• Excellent communication (verbal/written) and interpersonal abilities.

• Proficient in fundamental computer skills and Windows-based systems.