Technical Project Manager

Overview

Care Logistics is growing our team and seeking highly skilled and driven professionals that share our values and mission. If you are looking for a challenging position with a well-managed, well-funded healthcare innovator, consider a position with Care Logistics.

Care Logistics is a subsidiary of Jackson Healthcare, a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm.

In addition to being Great Place to Work certified, it is consistently named an employer of choice, having been nationally recognized as a best workplace in healthcare, a best workplace for women and a best workplace for millennia ls, as well as being named one of the Healthiest Employers by the Atlanta Business Chronicle.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

The Technical Project Manager (TPM) has three main responsibilities:

1. Project Manage all technical tasks during implementation and upgrades.

2. Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.

3. Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.

The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events.

The TPM facilitates Dev Ops functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

ESSENTIAL RESPONSIBILITIES:

Solutions Delivery Functions

* Delivery components of customer project tasks which include:

* Assist with the design and implementation of new technologies

* Assist with the sizing of customer systems

* Train new employees on all aspects of the role

* Considered a Subject Matter Expert for all aspects of the technology and project delivery

* Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions

* Lead the engineering of hospital customer's technical solutions

* Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services

* Educate customer on technical aspects of the Care Logistics system

* Interface with service and hardware system vendors to build and configure systems

* Participate in onsite customer events, including technical go-live

* Technical Operations and Observability:

* Manage alert and monitoring configuration

* Collect, aggregate, and visualize metrics to provide actionable insights

* Advise right-sizing of AWS infrastructure resources to optimize cost and performance

* Manage incident response

* Provide insight to Cloud Center of Excellence

* Additional tasks which include:

* Provide primary technical support for project team members

* Provide Tier 2 level support for Care Logistics Support team

* Create and maintain internal environments for use by Care Logistics Client Engagement team

* Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers

* Define and maintain a clear, concise documented process for the implementation and integration of the system

* Collaborate with teammates to troubleshoot and maintain existing application modules

* Participate in Dev Ops initiatives to improve products and operations

QUALIFICATIONS - EDUCATION, WORK EXPERIENCE,

CERTIFICATIONS:

REQUIRED

* Bachelor's degree in Computer Information Systems or equivalent experience

* PMP certification and/or equivalent experience

* 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, Cloud Watch

* 2-4 years of monitoring systems experience using tools such as AWS Cloud Watch, Datadog, New Relic, Solar Winds, Dynatrace, etc.

* 4-6 years demonstrated project management experience

* Advanced operation and maintenance of Linux (Red Hat Operating System)

* Demonstrated advanced analytical and troubleshooting skills

* 3+ years integrating software/hardware systems in client-server and cloud…