Client Support Consultant II- Tax

ADP is hiring a Senior Client Support Consultant

Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

• Serve as ADP’s front‑line support for solving client challenges, including issue resolution, answering questions, helping clients train their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction.
• Work primarily with clients who have 1–49 employees. Every day will be different because the questions you receive will vary, as will the solutions you provide to each client. There will be no shortage of new questions; our top‑ranked training will help you succeed.
• Maintain a metrics‑driven call‑center environment as part of a structured day; build rapport, establish trust, shine with professionalism, and communicate clearly over the phone and in writing to achieve high client satisfaction scores.

• Client Support
  :
  Help clients manage their businesses using our solutions, which may include troubleshooting and probing to resolve payroll issues; partner with multiple business units and teams to deliver a seamless client experience.
• Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls; phone time may increase during peak seasons.

• 1 to 2 years of payroll processing or payroll tax processing experience.
• Strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.

A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences include military experience with teamwork, adaptability, organization, and follow‑through skills.

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest – best‑in‑class benefits start on Day 1.
• Focus on your mental health and well‑being – we’re here to support one another.
• Join a company committed to giving back and generating a lasting, positive impact on communities.
• Get paid to pay it forward – company‑paid time off for volunteering for causes you care about.

To learn more about Client Services at ADP, watch here: (Use the "Apply for this Job" box below)._Videos

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