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Service Desk Manager - ITIL Leader Driving SLA & Automation

Job in Alpharetta, Fulton County, Georgia, 30239, USA
Listing for: Insight Global
Full Time position
Listed on 2026-03-02
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A prominent staffing agency is looking for a Service Desk Manager in Alpharetta, Georgia. This role requires overseeing daily IT service desk operations and managing a team of analysts to provide high-quality technical support. Applicants should have over 4 years of experience in managing helpdesk teams and possess a strong understanding of ITIL framework and ITSM tools. The position also demands great communication skills and a bachelor's degree in IT field.

It offers an opportunity to improve service desk processes while ensuring customer satisfaction.
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