Manager of Site Reliability Engineering

Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Site Reliability Managers at UKG have a breadth of knowledge encompassing all aspects of service delivery and management. This SRE role is primarily responsible for application reliability, performance, and operability as software runs on the underlying platform. The team focuses on how applications behave in production — including scalability, stability, resource usage, and failure recovery — rather than feature development. They lead and grow teams that develop solutions to increase resiliency and support our Cloud Engineering and Infrastructure.

This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering, and automation.

Site Reliability Managers are passionate about learning and evolving with current technology trends and enabling their teams to do the same. They strive to innovate and are relentless in pursuing a flawless customer experience. They have an "automate everything" mindset, helping us bring value to our customers by leading their teams. Deploy services with incredible speed, consistency, and availability.

• Be a technology leader by driving the roadmap execution and running the project(s) while planning new ones
• Help drive change across the company, working towards a common methodology based around Site Reliability Engineering and Solid System Engineering practices
• Lead the team in driving further adoption of Site Reliability practices such as Chaos engineering, SLOs, Error Budgets, release safety, load testing, and disaster recovery strategies
• Build teams through hiring and people growth while balancing your ownership workload through delegation and define and review individual and team goals (OKRs)
• Responsible for guiding and encouraging the personal and technical development, engagement, and growth of your direct reports
• Own application performance, scalability, and availability in production environments
• Diagnose and resolve systemic reliability issues across application, OS, and infrastructure layers
• Lead major incident response and act as the escalation point for platform-related reliability issues
• Ensure post‑incident reviews result in measurable improvements to platform stability and application performance
• Partner with application teams to influence design decisions that impact runtime reliability
• Collaborate cross‑organization to successfully complete delivery with the wider functions, including but not limited to Security, Architecture, Operations and Product Managers

• Engineering degree, or a related technical discipline, or equivalent work experience
• Knowledge of Public Cloud based applications & Containerization Technologies
• Demonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time‑series databases, and distributed tracing
• Experience transforming teams and successfully leading them through change
• 5+ year of people management experience leading a technical team
• Deep understanding of Windows Server internals (memory management, threading, I/O, services)
• Experience with .NET runtime behavior (GC, memory leaks, thread pools, IIS)
• Performance tuning of monolithic .NET applications in production environments

• Experience working in a GCP Cloud environment
• Experience with hiring SRE, Dev Ops, or similar engineering team

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's…