Deskside Technician II

Details

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

• 8:00 AM – 5:00 PM, Monday to Friday, ET.

• Siemens provided computers:
  Storage, configuration, kitting, and shipping services for Siemens-approved end users.
• Inventory management, with regular reporting to Siemens. Inventory will be tracked regularly and reported at a minimum of once a week using Siemens’s asset tracking process and tools.
• Full lifecycle management in scope, including sourcing, staging, shipping of technology on an as-needed basis, as well as Siemens IT Asset Disposition (ITAD) vendor when required.
• Device wiping to be conducted using Siemens-approved methods
• Use Siemens’s approved shipping and logistics processes

• Facilitation of the staging, kitting, and deployment of Siemens-owned and managed endpoint hardware to Siemens End Users across the US, including onboarding and break/fix remediation.
• Swap, repair return to OEM or dispose of laptops

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.