Learning Systems Specialist

Overview

Reporting to a Senior Training Manager, the Learning Systems Specialist plays a critical role in supporting the Learning & Development (L&D) function by ensuring that new systems, tools, and processes meet the needs of end users across Hunt Military Communities. This role bridges the gap between system implementation and user experience, focusing on validating functionality, usability, and alignment with training and operational goals.

The Specialist works closely with Operations, Technical Development, and L&D teams to plan, execute, and document testing efforts for new initiatives, system enhancements, and procedural changes. This includes supporting the rollout of digital tools, operational systems, and learning platforms that impact employee development and community engagement. The position also contributes to the maintenance and sustainment of key systems, including the Learning Management System (LMS), resident engagement platforms, and digital documentation tools, ensuring all updates and new features are tested for accuracy, compliance, and user readiness before full deployment.

• Support the coordination of HMC project activities across multiple departments as required.
• Collaborate with cross‑functional teams to define UAT scope, test cases, and success criteria for L&D‑related systems and tools.
• Use various platforms (Jira, Teams, Email) to communicate testing results to the technical development team.
• Execute test plans and document results, identifying issues and working with stakeholders to resolve them before go‑live.
• Assist in the creation of training materials and user guides based on tested systems and processes.
• Collaborate with managers and assume accountability for data integrity on projects, communicate with site teams, and implement best practices related to project management quality control.
• Respond to support inquiries and provide feedback to improve user experience and system performance.
• Provide customer feedback and information on customer issues to the management team for resolution and ongoing improvements.
• Serve as a team member on projects and/or working groups.
• Produce accurate work as part of the coordination project team.
• Understand and comply with company policies and procedures while performing the role outlined above.
• Travel is about 30% of the year.

• Bachelor’s Degree in Instructional Technology, Information Systems, Educational Technology, Business Administration, or a related field (required).
• 1–3 years experience in User Acceptance Testing, Quality Assurance, or Learning Technology implementation (required).
• 1–3 years supporting L&D initiatives, including LMS administration, eLearning deployment, or training systems support (required).
• 1–3 years working with cross‑functional teams to test and launch enterprise systems (e.g., HRIS, LMS, CRM, or property management systems) (required).
• 1–3 years proven track record of documenting test cases, executing test scripts, and reporting defects using tools like JIRA, Test Rail, or similar platforms (preferred).
• 1–3 years experience in change management or training rollouts for new systems or processes (preferred).
• Proficiency in testing methodologies, test planning, and defect tracking.
• Familiarity with learning technologies such as:
• Learning Management Systems (e.g., Cornerstone, Workday Learning, Moodle)
• eSignature platforms (e.g., Docu Sign, Adobe Sign)
• Survey and feedback tools (e.g., Satis Facts, Survey Monkey)
• Property or resident management systems (e.g., Yardi, )
• Strong Microsoft Office skills, especially Excel, Word, and PowerPoint.
• Basic understanding of HTML, SCORM, or xAPI is a plus.
• Strong analytical and problem‑solving skills with a keen eye for detail.
• Ability to translate technical requirements into user‑friendly test scenarios.
• Excellent written and verbal communication skills, with the ability to clearly document findings and communicate with both technical and non‑technical stakeholders.
• Strong organizational and time‑management skills; able to manage multiple projects and deadlines simultaneously.
• Demonstrated ability to work independently and collaboratively in a fast‑paced…