Certified Salesforce Administrator

Job title: Certified Salesforce Administrator

Reports to: Salesforce Enterprise Architect

Department: Marketing

Grade: 17

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

We are looking for a proactive, team-oriented Certified Salesforce Administrator with a passion for leveraging Salesforce technology to enhance our business processes. In this role, you’ll play a key part in the daily support, maintenance, and optimization of our Salesforce instance, staying current with release updates and new features. You’ll collaborate with our Salesforce team to refine architectural solutions that streamline sales, marketing, onboarding, implementation, supplier enablement, risk/underwriting and customer service operations.

Working closely with executives, end users, stakeholders, and developers, you’ll identify opportunities to implement best practices and drive impactful improvements. Success in this position requires critical thinking, initiative, curiosity, and the ability to juggle multiple priorities with a commitment to excellence.

• Manage all aspects of user onboarding, security, permissions, and license administration.
• Perform proactive maintenance, including applying release updates and monitoring system health.
• Support the Admin team in developing Standard Operating Procedures (SOPs), documenting best practices, and delivering training.
• Train new users and introduce seasoned users to new Salesforce features and functionality.
• Determine relevant metrics, to design and deliver reports and dashboards to multiple business unit leaders and end users.
• Assist with managed package and custom platform integrations and maintenance.
• Manage user support tickets and functionality enhancement requests, ensuring timely resolution.
• Handle data management, including imports, exports, deduplication, and reconciliation.
• Assist in transitioning security architecture from Profiles to Permission Sets.
• Design and implement changes to objects, fields, validation rules, formulas, page layouts, record types, and Lightning pages.
• Utilize Salesforce Flow to automate processes and enhance user experience.
• Collaborate with 3rd party consulting firms.
• Embrace a service-oriented mindset, supporting end users and driving organizational success.

• Become viewed as a trusted partner who balances daily execution of core responsibilities with accuracy, efficiency, and ownership resulting in long term business impact
• Automations, data quality, and user onboarding are consistently efficient, reducing manual effort and enabling new users to become productive quickly.
• End users feel heard and supported; training and discovery sessions result in solutions that solve real pain points and build long-term confidence.
• User adoption and data accuracy improve measurably (higher login rates, dashboard usage, lower duplicate rates), leading to faster, more reliable business decisions.
• Become an integral, trusted member of the team, consistently supporting all end users across sales, marketing, onboarding, implementation, supplier enablement, risk/underwriting, and customer service with responsiveness and expertise.

• Strong knowledge of Salesforce best practices and core functionality.
• 2+ years of experience as a Salesforce Administrator.
• Proficiency in Sales Cloud; working knowledge of Service…