Desktop Support Technician

At The Intersect Group, we’re proud to partner with an established organization in the outpatient healthcare services industry—one known for its long‑term stability, strong leadership tenure, and commitment to improving access to high‑quality radiology services. With new private equity ownership and significant growth plans underway, the company is investing heavily in technology, operations, and process optimization to support its next phase of expansion.

This is an exciting moment to join a team that values innovation, collaboration, and continuous improvement.

We are seeking a Desktop Support Technician who will play a key role in supporting end‑user technology and ensuring reliable device performance across the organization. This role serves as an escalation point for the service desk and contributes directly to enhancing IT service delivery during a period of strategic organizational transformation.

You will focus on device configuration, system troubleshooting, mobile device support, and critical Microsoft application management, helping strengthen the company’s IT foundation as it scales. Your work will directly support daily operations across multiple departments and help drive a seamless user experience.

• Provide advanced desktop support for Windows 11 devices, including configuration, upgrades, and troubleshooting.
• Serve as the escalation point for the service desk, resolving complex technical issues efficiently.
• Manage Microsoft Intune, Azure‑based systems, and mobile device management tools.
• Support the deployment, installation, and testing of hardware, software, and user devices.
• Maintain and update IT support documentation and user guides.
• Assist in device‑related projects, including rollouts, refreshes, and system enhancements.
• Support critical Microsoft applications, including O365 and Active Directory environment administration.
• Ensure adherence to IT standards, security practices, and operational procedures.

• 3+ years of experience in desktop support, IT support, or related technical roles.
• Strong hands‑on expertise with Azure, Microsoft Intune, and mobile device management solutions.
• Proficiency with O365, Active Directory, Windows 11, and desktop support management software.
• Experience with device deployment, installation testing, and troubleshooting hardware/software issues.
• Ability to create and maintain technical documentation.
• Strong problem‑solving skills with the ability to manage escalated issues effectively.
• Excellent communication, customer service, and organizational skills.
• Adaptable, collaborative, and comfortable working in a fast‑paced, growth‑oriented environment.

• If you are a dedicated IT support professional ready to make an immediate impact within a growing and stable organization, we’d love to connect with you. Please apply today with your resume and contact information to be considered for this opportunity.