Sr Specialist Network Technology

Sr Specialist Network Technology Support role at AT&T

This position requires office presence of a minimum of 5 days per week and is located only in the listed location. No relocation or employer sponsorship will be offered.

Join AT&T and help shape the future of communications and technology that connects the world. We value innovators who seek to explore the unknown and challenge the status quo.

• Troubleshooting and Issue Resolution:
  Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
• Network Monitoring and Maintenance:
  Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
• Configuration and Deployment:
  Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
• Collaboration and Coordination:
  Work with teams, coordinate with vendors, support projects, collaborate with business partners in Dev Ops, and interact with customers.
• Documentation and Reporting:
  Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.
• May require extended work hours, including evening shifts, late nights, weekends, and holidays in support of a 24x7x365 environment.

As a Sr. Specialist Network Technology Support, you will be an experienced professional with in‑depth knowledge, applying organizational practices to resolve moderately difficult problems. You will work with independent judgement on expansive projects with minimal supervision, implement policy changes to improve functions, and impact efficiency, costs, schedules, and client relationships. Your interactions will span the department and include General Managers and cross‑functional teams.

Ensure the reliability and continuous operation of AT&T’s optical, IP core, mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end‑to‑end services. Handle complex network issues, perform root cause analysis, and work on the implementation of vendor/IT fixes or design changes.

• Required Experience:
  
  2+ years of related experience.
• Desired
  
  Qualifications:
  
  CCNA Certification.
• Desired
  
  Education:
  
  Bachelor’s degree (BS/BA) desired.

This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function, including work related to fuel tanks, generators, hazardous materials, boilers, batteries, and other environmental considerations.

Salary range: $85,700.00 – $ annually. This role pays a competitive salary based on geography, experience, expertise, and education/training.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company‑designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond state and local law, may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short‑term and long‑term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident, hospital indemnity, group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone

• Location:
  
  Conyers, Georgia
• Weekly
  
  Hours:
  
  40
• Time Type:
  Regular
• Full‑time:
  Yes

Ready to join our team?
Apply today – Full‑time office role.

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair‑chance employer and does not initiate a background check until an offer is made.