DevOps Engineering Manager

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission‑critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

We are seeking a highly technical, results‑oriented Dev Ops Engineering Manager to lead and evolve our cloud platform operations s is not a maintenance role — it’s a leadership position for someone who thrives on solving complex problems, optimizing infrastructure for performance and cost, and leading teams through challenges to deliver measurable progress.

The ideal candidate has deep expertise in Azure cloud, microservice architectures, and Dev Ops automation at scale, paired with strong people leadership and the ability to make fast, high‑quality decisions. This role requires someone who can get into the technical trenches when needed, hold the team accountable to high standards, and drive innovation in automation, reliability, and developer experience.

• Provide strong technical direction across all Dev Ops initiatives — from infrastructure design to pipeline automation.
• Lead with authority in architecture discussions; drive clarity, make decisive calls, and resolve blockers swiftly.
• Be hands‑on when necessary: investigate incidents, review architectures, or design automation solutions yourself.
• Partner with the Architecture team to evolve our Azure‑based microservices infrastructure to support billions of monthly requests.
• Maintain deep situational awareness of the platform — knowing what’s running, what’s breaking, and what’s improving.

• Lead three critical Dev Ops pods of 2-3 engineers each:
• SRE / Platform Sustainability
• Developer Experience & Internal AI Tooling
• Develop and mentor technical leads and engineers, ensuring each pod has a clear mission, measurable goals, and high accountability.
• Create a culture of urgency, transparency, and continuous improvement.
• Have the tough conversations early — ensuring accountability and alignment with engineering and business goals.
• Recruit and develop exceptional talent, growing the team’s technical strength and delivery velocity.

• Own and manage the Azure budget, ensuring cloud spend aligns with business priorities and remains within target.
• Design and enforce cost‑efficiency practices in architecture, scaling, and automation.
• Implement proactive cloud spend monitoring and reporting to maintain fiscal visibility and control.

• Deliver automation, pipelines, and infrastructure improvements with velocity — measured in hours or days, not weeks.
• Drive progress through ambiguity and technical constraints; never accept “blocked” as the final answer.
• Push for measurable outcomes: faster deployments, lower downtime, improved cost‑to‑performance ratios.
• Ensure that platform reliability, observability, and performance continuously evolve with scale.

• Champion the integration of AI and automation in CI/CD,…