System Administrator L3-Collaboration

System Administrator L3 (Collaboration)

Company:
Vbeyond Corporation

Location:

Alpharetta, GA

The System Administrator L3 (Collaboration) serves as a technical leader within the Digital Workplace Technology (DWT) Technical Operations function, responsible for the stability, availability, and continuous improvement of the client’s collaboration platforms.

• Collaboration Platform Operations & Ownership:

  Own operational stability and performance of DWT collaboration platforms, tools, and services—including email, messaging, meetings, and document management.

  Manage and support a complex collaboration ecosystem integrated with endpoint, mobility, security, identity, authentication, and internal operational systems.

  Perform monitoring, maintenance, and lifecycle management across all collaboration services.

• Technical Leadership & Escalation:

  Act as the L3 technical escalation point for complex incidents, service requests, and advanced troubleshooting.

  Lead technical resolution during critical incidents and crisis management scenarios.

  Partner with Service Desk and L2 teams to ensure timely and effective issue resolution.

• Collaboration Tools & Technologies:

  Own and administer collaboration platforms and tools including:

  • Microsoft 365 Admin Portal
  • Microsoft Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • One Drive for Business
  • Box Online
  • Identity and delegated administration tools
  • Spam and email security solutions
  • Microsoft Power Shell for automated administration
• Migration & Transformation:

  Support and execute migration of on‑premises s to Exchange Online.

  Partner with the Separation Management Office to ensure seamless user transitions to the client’s collaboration platform.

• Monitoring, Automation & Continuous Improvement:

  Partner with internal teams to design and integrate platform monitoring and alerting solutions.

  Identify and implement automation opportunities to enable self‑service and reduce manual operational effort.

  Align with the DWT Software Automation team to identify, prioritize, track, and periodically review automation initiatives.

• Vendor, Change & Release Management:

  Engage with Microsoft and Box premier support teams to coordinate issue resolution and recommend service enhancements.

  Perform change management activities in coordination with the Change Management team.

  Initiate and support new technology pilots and programs to ensure operational readiness for go‑live.

• Security & Compliance:

  Work with Cyber Security teams to identify vulnerabilities and perform security patching on managed servers and collaboration infrastructure.

  Enforce least‑privilege access policies for administrative access via SAPM/PAM.

  Implement governance for granting, reviewing, and revoking access with complete documentation.

  Support Digital Forensics investigations, including data exports and system snapshots as required.

• Documentation, Reporting & Knowledge Management:

  Own and maintain documentation including platform architecture, SOPs, configurations, asset inventory, and BCP.

  Prepare and maintain end‑user support documentation and knowledge articles.

  Identify and automate custom operational and business reporting; ensure tracking and periodic review.

  Ensure SLA adherence and facilitate metrics and performance reporting.

• Stakeholder & Customer
  
  Experience:
  
  

  Engage with Enterprise Architecture, Product Management, and business stakeholders to review, test, and implement NPI requests.

  Ensure support teams are trained on existing, new, and upcoming services and releases.

  Drive continuous improvement in customer satisfaction using lean methodologies.

  Reduce ticket volumes and improve end‑user experience through self‑service enablement, shift‑left strategies, and simplified support models.