DevOps Project Manager - Infrastructure Manager - IT Operations Manager

Job Scope and Accountabilities

The Dev Ops Project Manager is responsible for managing IT operations, technology infrastructure, and security systems to support operations. This role ensures efficient implementation of technology solutions, maintains system reliability, mitigates risk, and enables distributed teams to perform effectively. The position assists with the Dev Ops Center, leads cross‑functional projects, and collaborates with Engineering, Product, Security, Infrastructure, and Customer Success to streamline workflows and enhance system performance.

• Assist and lead day‑to‑day IT operations, including device management, identity governance, access provisioning, and remote user support.
• Manage enterprise security tools and workflows, including Microsoft Sentinel, SIEM alerts, endpoint protection, and compliance standards.
• Oversee incident response, disaster recovery, and system uptime.
• Maintain cloud and on‑premises infrastructure to ensure performance, reliability, and scalability.
• Coordinate onboarding/offboarding, tool access, and IT workflow enablement for distributed teams.

• Partner with Development Operations to define CI/CD best practices, deployment governance, and operational standards.
• Partner with Engineering to enhance reliability, workflow automation, and build/integration pipelines.
• Maintain monitoring, logging, and observability systems to ensure operational transparency.
• Support environment management, configuration standards, and change management processes.
• Collaborate with Product, Engineering, Operations, and Customer Success to ensure effective use of IT systems and tools.

• Lead cross‑functional IT, Dev Ops, cloud, and infrastructure projects from planning through execution and post‑implementation review.
• Develop project plans, track milestones, manage risks, and communicate status updates to stakeholders.
• Facilitate Agile workflows and drive alignment across technical and non‑technical teams.
• Evaluate IT workflows, identify process improvements, and implement best practices.

• Monitor IT performance metrics and KPIs, implementing mitigation strategies as needed.
• Support audits, remediation, and security initiatives in compliance with corporate standards.
• Research and recommend emerging technologies that improve efficiency and competitive advantage.
• Drive change management and adoption of new tools, systems, and workflows.

• 5+ years of experience in IT operations, Dev Ops program management, cloud operations, or technical project management.
• Experience supporting distributed or remote‑first teams.
• Hands‑on knowledge of CI/CD pipelines, cloud infrastructure (AWS, Azure, GCP), and monitoring/observability tools.
• Experience with Microsoft 365, Azure AD/Active Directory, endpoint management, and Microsoft Sentinel.
• Familiarity with Dev Ops tools such as Azure Dev Ops, Git Hub, or similar.
• Ability to lead cross‑functional initiatives without direct authority.
• Strong analytical, organizational, and problem‑solving skills.
• Experience in SaaS, Construction Tech, or enterprise software environments preferred.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (required).
• Master's degree or advanced certifications preferred (ITIL, PMP, Cloud certifications).
• 5–8+ years in IT, Dev Ops, or technology operations, including 3–5 years in IT operations management or related roles.
• Experience with Agile, Scrum, or SAFe delivery models preferred.
• Certifications such as PMP, PMI‑ACP, Scrum Master, AWS/Azure/GCP Cloud Practitioner, Dev Ops Foundation, or Lean Six Sigma are a plus.