Hotel Breakfast Attendant

The Hotel Breakfast Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition, this individual shall be well-versed on the hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.

QUALIFICATIONS:

• Ability to perform job functions with attention to detail, speed, and accuracy.
• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Willingness and ability to work a varied schedule including evenings, nights, weekends, and holidays.
• Must meet the legal age to serve alcoholic beverages and pass responsible serving courses such as TIPs, as required by the property.
• Ability to obtain and provide a Food Handlers card as required by local regulations.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Handle stressful situations in a calm, professional manner.
• Understanding of hotel products and guest services.
• Demonstrate a positive attitude and a desire to serve others, including willingness to learn new tasks, support team members, and respond positively to guests and co-workers.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Ability to produce high-quality drinks, including specialty coffee, tea, cocktails, and other beverage requests.
• Basic numerical skills: counting, addition, subtraction, multiplication, and division.
• Ability to read, comprehend, and write simple instructions, memos, and correspondence.
• Effective communication skills with internal and external customers and staff, demonstrating patience, tact, and diplomacy.

RESPONSIBILITIES:

• Approach all interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance as per Aimbridge Hospitality standards and hotel needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with all Aimbridge Hospitality standards and regulations for safe and efficient operations.
• Service guests with food and beverage requirements professionally; enhance guest experience.
• Greet and seat guests promptly.
• Ensure menu quality and cleanliness.
• Clear, clean, and reset tables and hotel spaces as needed.
• Stock and organize bar and service areas; complete side work each shift.
• Handle special guest requests or offer alternatives.
• Coordinate with departments regarding VIPs and special needs.
• Support all food and beverage service tasks, including dishwashing, restocking, cleaning, and trash removal.
• Answer phone calls according to standards.
• Know standards for room service orders.
• Be familiar with menus and specials.
• Perform cashiering duties at shift end.
• Follow opening and closing procedures and station duties.
• Answer questions about the hotel, local area, and hotel standards.
• Perform other duties or attend meetings as requested by management.

Hyatt Place Atlanta / Alpharetta / Windward Parkway offers modern rooms with amenities like free WiFi, outdoor pool, fitness center, and 24/7 dining. Located near Verizon Wireless Amphitheatre at Encore Park and North Point Mall, with a free shuttle service.

As a global leader in third-party hotel management, Aimbridge Hospitality manages over 1,550 hotels worldwide, offering diverse lodging brands and a culture of service excellence. Join us to explore a world of possibilities.

Post-hire, full-time employees are eligible for benefits including:

• Daily Pay options
• Medical, Dental, Vision insurance
• Disability and Life insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Independent hotel management firm focusing on investment returns, property management, asset management, development, renovation, and consulting services for hotels and resorts.