Hotel Front Desk Supervisor

Posted 2 days ago

The Hotel Front Desk Supervisor oversees daily front desk operations, leading the team to provide exceptional guest service by managing check-ins/outs, resolving escalated issues, training staff, coordinating with other departments (like housekeeping), handling administrative/financial tasks, and ensuring smooth, efficient guest experiences that meet hotel standards. They act as a role model, managing schedules, handling VIPs, and driving positive guest feedback.

• Staff Leadership
  :
  Train, schedule, coach, and manage front desk agents and bell staff; assign tasks and breaks; foster a positive environment.
• Guest Services
  :
  Greet guests, handle check-ins/outs, resolve complex complaints, provide hotel/local info, and ensure attentive service.
• Operational Oversight
  :
  Ensure smooth daily operations, manage reservations, room assignments, and coordinate with Housekeeping/Maintenance.
• Administrative Duties
  :
  Manage cash drawers, process billing, balance financial reports (like night audit), and maintain supply inventory.
• Communication
  :
  Relay important shift information, liaise with management, and ensure adherence to hotel policies.

• Strong leadership and team management.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Knowledge of front office systems (PMS) and hospitality standards.
• Ability to work under pressure and maintain a professional demeanor.