Patient Service Representative

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This range is provided by ACL Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $21.00/hr

Direct message the job poster from ACL Digital

Pay: $21/hr.

Key Responsibilities

• Provide excellent customer service by greeting patients with a smile and addressing them warmly upon arrival and departure.
• Respond to patient inquiries and concerns according to DCA policies.
• Answer incoming calls professionally and promptly.
• Schedule, confirm, and follow up on patient appointments.
• Maintain and update the appointment book.
• Follow up with patients who miss or cancel appointments.
• Register patients using the sign-in sheet.
• Post charges and payments to patient accounts accurately.
• Check and respond to voicemail messages daily.
• Keep the waiting area clean, comfortable, and welcoming for patients.

Required Skills & Experience:

• Experience answering telephones.

Preferred Skills & Experience:

• Prior experience in a dental, medical, or healthcare office.
• Familiarity with insurance plans (HMO/PPO) is a plus.

Education:

• Required:
  
  High school diploma or GED.
• Preferred:
  None specified.

Seniority level

• Seniority level Executive

Employment type

• Employment type
  
  Part-time

Job function

• Job function
  
  Health Care Provider
• Industries Hospitals and Health Care

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